Maint Contract Specialist

Gregory Poole Equipment Co.

Raleigh, NC


To support the Construction Service department by reducing errors in contract setup in GPAX and standard jobs by centralizing development and maintenance of all agreements and developing and maintaining standard jobs for repairs on machinery.


Standard Jobs/Repair Options

  1. Evaluate and create repair time guidelines/standard jobs related to component rebuilds and preventative maintenance services for equipment in the construction, mining, agricultural, and forestry industries.
  2. Utilizes technical knowledge, data, and skill to determine proper repair methods. Obtain technical assistance with difficult and unusual conditions
  3. Develop standard job repair options for NPI machines as they are introduced in the territory
  4. Identify missing standard job repair options for existing high-volume machine population
  5. Review and correct existing standard job repair options for profitability, monitor gross profit by contract
  6. Coordinate with other departments to build and modify standard jobs/repair options as required/requested
  7. Work with shops for standard job accuracy
  8. Apply any pricing changes (labor, parts, misc.) in databases as needed
  9. Develop and publish reports on the utilization of repair time guidelines/standard jobs
  10. Review time guideline variances and take appropriate action to resolve
  11. Own Thought Spot – Work Order Dashboard management
  12. Use CAT SIS, Builder/Calculator, and other related software to build repair options for Maintenance and Repair Contracts, TM&R’s and Customer Service Agreements

Maintenance & Repair Contracts

  1. Create competitive & profitable contracts for parts & labor of service contracts
  2. Track contract fulfillment targets, cancellations, renewals
  3. Monitor current contract performance, as well as work order management processes
    1. Enrollments
    2. Renewals
    3. Cancellations
    4. Rate increases
  4. Assists service departments by monitoring PM and TM&R expiration reports.
    1. Run monthly reports for contracts expiring in the next 90 days and relay information to PSSR and Service. This allows for more accurate and timely proposals to secure PM and TM&R customers.
    2. Run every Monday to find contracts expiring in that week requiring immediate action to ensure strategic labor pricing on work orders is accurate
  5. Invoice contracts monthly: TM&R, CSA, BBH
  6. Verify machine hours via VisionLink to ensure correct hours for scheduling/billing


  1. Train service/sales teams on the use of Standard jobs, CSA’s as needed
  2. Assist service team on the use of technical platforms as needed (ThoughtSpot, Builder, etc.)
  3. Create communication path for standard job and contract requests
  4. Create, generate, and distribute reports for the service department as requested
  5. Assists as the backup to Construction WIP Room as needed.
  6. Ensures contracts are scanned into Poole Net once set up so that others may easily find and utilize contracts as needed.



Two-year graduate in business related field or High School graduate;

Work Experience:

Two years’ work experience in a similar administrative position; familiarity with Microsoft Dynamics AX experience (preferred).


Must be able to sit for extended periods using a PC and telephone.


Must have good Customer Service Skills; Must have intermediate PC skills such as MS Word, Excel, and PowerPoint

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.