Mechanical Field Service Engineer

Triumph Group

West Hartford, CT

Business Overview

West Hartford, CT, US, 06110-1328
Business Unit: Systems and Support
Function: Engineering

About Us
Triumph Group designs, engineers, manufactures, repairs, and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems, and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business, and military aircraft worldwide, to provide products and services that solve their hardest problems. So, whatever the part, component or complexity of assembly, Triumph is committed to quality, service and meeting the specialized needs of each customer. Triumph participates at all levels of the aerospace supply chain – from single components to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.

Based in West Hartford CT, Triumph Systems, Electronics and Controls is a leading independent aerospace system supplier for the commercial and military helicopter and business jet markets and employs approximately 500 employees. The Company’s key products and services include electronic engine controls, fuel metering units, main fuel pumps and environmental control systems for both the OE and aftermarket/spares end markets.

We are rapidly growing and looking for people who feel rewarded by innovation, career growth, and making an impact and while working with state-of-the-art equipment on cutting-edge projects. If you’re ready to be challenged, inspired, and supported as you pursue your professional best, we hope you’ll explore a future with TRIUMPH.


We have an exciting opportunity for a Mechanical Field Service Engineer to join our West Hartford, CT team.
The Mechanical Field Service Engineer (FSE), will provide engineering support to a variety of customers and operators who purchase and use Triumph components and systems, focusing primarily on in-service products. The FSE will be a technical expert for assigned product lines and will provide training, support, troubleshooting, and guidance to customers and end users.

This position comes with a considerable amount of 1-on-1 and team interaction, and requires the ability to interface with customers, suppliers, and associates at all levels of the organization. This key opening is an excellent steppingstone for an individual looking to make a growth move in their career.


•Coordinate specific aircraft program technical support activities including resolution of technical problems with in-service products.
•Represent Triumph technically at airline and aircraft OEM as well as MRO customers.
•Foster good working relationships with customers, operators, suppliers, and internal departments.
•Troubleshoot operational problems with Triumph products at a system level on engine, aircraft, or at bench test.
•Prepare for and present technical materials internally and to customers and operators.
•Participate in development of Component Maintenance Manuals, Service Bulletins, and Service Letters.
•Prepare and conduct product operation, maintenance, overhaul, system integration, and fault isolation training.
•Support new program design/development activities with knowledge of real-world application issues encountered.
•Participate in continuous improvement and lean manufacturing events.


•A minimum of BSME, or equivalent technical/aerospace degree is required.
•Minimum 5 years of mechanical, systems, and/or relevant experience in related field.
•Experience in design and/or development a plus.
•A mechanics license or ability to obtain a license, is required.
•Hands-on troubleshooting and fault isolation skillset (scientific method), particularly with fluid handling equipment and electronic control systems. Experience diagnosing root causes of failures of mechanical controls, fluid handling, and electronic control systems, a plus.
•Experience in control system design, a plus.
•Self-motivated, dynamic, able to work independently with minimal guidance, and as part of a team.
•Ability to multi-task and execute cross-functional activities.
•Must have excellent communication skills with a strong background of technical writing experience.
•Strong MS Office (Word, Excel, Project, PowerPoint, Outlook) skills are required.
•Ability and willingness to travel frequently.

Physical Demands

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to stand, walk, and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms: stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds.


•Comprehensive medical, dental and vision coverage with plan options that provide flexibility and choice (including telehealth options)
•Healthcare spending accounts
•Paid parental leave
•Paid/flexible time off in addition to paid company holidays
•401(k) with company match
•Employee Stock Purchase Plan
•Disability and life insurance
•Incentives and performance-based rewards
•Exciting growth and development opportunities empowered by our TRIUMPH Transformation and an entrepreneurial environment that encourages innovation and creativity

Vision and Mission

Our Vision:
As one team, we enable the safety and prosperity of the world.

Our Mission:
We partner with our Customers to TRIUMPH over their hardest aerospace, defense, and industrial challenges to deliver value to our stakeholders.

Our Values:
1.Integrity – Do the right thing for our stakeholders. We value safety, diversity, and respect.
2.Teamwork – Win as One team-one company. Solicit help and assist others.
3.Continuous Improvement – Pursue zero defect quality. Attack problems and relentlessly raise the bar.
4.Innovation – Passion for growing the business. Lead through ingenuity and entrepreneurship.
5.Act with Velocity – Partner, anticipate and communicate. Proactively solve problems.


Employees are responsible for the Health, Safety, and Welfare of themselves, the environment, and other people. All employees must comply with EHS policy training and instructions, help to maintain a safe and clean working environment, and use any Personal Protective Equipment (PPE) provided by the Company. Employees must report any accidents, incidents, and near misses to management. Additionally, employees are expected to notify management of any dangerous or potentially dangerous situations or practices.

Code of Conduct

To perform the job successfully, an individual should demonstrate the TRIUMPH behaviors captured within our core values: Integrity, Teamwork, Continuous Improvement, Innovation, and Act with Velocity. Detailed definitions are below and performance metrics for each behavior can be found on our intranet and is embedded within our Performance Management processes. All employees are expected to represent the values and maintain the standards contained in TRIUMPH’s Code of Conduct.

Pursuant to International Traffic Arms Regulations (“ITAR”) and the Export Administration Regulations (“EAR”), applicants for SELECT positions will be required to provide proof of U.S. Citizenship, U.S. Permanent Residence, or U.S. Immigration Status in order to meet the minimum qualifications for those select positions. All inquiries related to citizenship are asked solely to comply with ITAR and EAR export licensing requirements. Legally authorized to work in the United States without company sponsorship.