IT Manager

Dura-Line

Boston, MA


Orbia Advance Corporation is a Purpose-led company with big aspirations. We are out to advance life around the world while maximizing value to our shareholders, customers and employees. The Company is passionate about the topics that define how people will live and thrive tomorrow: the future of cities, buildings, agriculture, and materials. Orbia Advance Corporation has five business groups which offer innovative solutions across multiple industries including building and infrastructure, data communications, chemicals and more. In 2018, Orbia Advance Corporation bought a majority stake in Israeli-based Netafim, the world’s leader in drip irrigation, and is helping the world ‘grow more with less’ as it helps to solve food and water scarcity. Orbia Advance Corporation has operations in 41 countries with more than 22,000 employees.

We started as a producer of commodities and have evolved to become a provider of innovative solutions that address the global issues of rapid urbanization, water and food scarcity, and a growing and aging population. We’re already a global leader in Polymers, Fluor, Building & Infrastructure, Datacom, and Precision Irrigation. We have embarked on a CEO-led transformation, as part of our journey to become a truly purpose-led, future fit company.

Position Complexity

This position has a Global Scope and will be operating several products/domains. This position will also have significant client impact across a 25,000+ employees of Orbia

Cybersecurity and Legal requirments for workplace assets.

Main Purpose and Responsibilities

The Director, Global Client Services will provide leadership for digital workplace technology, service desk operations and field services support, unified collaboration and communication, and service integration and management, to optimize productivity and digital employee experience across the organization globally. This includes both office and front line workers.

In this role, you will develop the strategy and roadmap for all global and local support functions to create a seamless and reliable client experience that meets business needs and demands. This role will be fundamental in guiding and mentoring teams and managed service partners in the design, implementation and maintenance of reliable, secure and effective client services operations.

  • Be the 'product owner' responsible for developing, collaborating, prioritizing and implementing a global client services vision using agile, iterative practices and delivery.
  • Develop and implement digital workplace technology strategies and roadmaps in collaboration with other information technology teams, business partners and vendors to support and secure devices and services in a complex global environment from production plants to office settings.
  • Own and transform the Service desk capability & systems via self-service and modern information technology service management strategy, guiding the transformation from reactive incidents to proactive, predictive signals.
  • Own the unified collaboration and communication capability, driving adoption, upskilling and productivity.
  • Own and drive field service support, ensuring the right service level based on site criticality, and develop a flexible model to get the right resources to the right places at the right time.
  • Scale services via technology, not people, to support business expansion and optimize delivery costs.
  • Monitor external technology changes and serve as a source of continuous innovation, facilitating speed-to market and competitive advantage while proactively identifying and pursuing opportunities to exploit new technologies to achieve key business objectives.
  • Drive the strategic vision for information technology service management maturity in all applicable areas.
  • Engage with business stakeholders to ensure client services are aligned with expectations and business strategy/requirements.
  • Provide mid-to long-term (three or more years) strategic leadership, development and talent management for multiple teams of senior managers and managers. You will develop mid- to long-term plans to optimize the organization, function or subfunction and the talent required to execute strategies in job area.

Knowledge Needed for this role:

  • Knowledge of ITIL and similar frameworks
  • Comfortable with Agile concepts and frameworks
  • Comfortable in virtual teams’ settings

Education/Experience

  • Preferred – Masters Degree in Information Technology or similar
  • Required – Bachelors Degree in Information Technology or similar.
  • Minimum of 15 years of management or leadership experience in an information technology infrastructure role
  • Prior experience in defining, creating and providing operational level support to meet service level agreements, operational level agreements, and standard operating procedures in support of a service catalog.

Our Global brands: Dura-Line, Koura Global, Vestolit, Netafim, Alphagary, Wavin.

They offer a broad range of value added solutions and finished products that contribute to customers’ success and ultimate improve the quality of life for people around the world. Along its commitment to good citizenship, Orbia Advance Corporation delivers Total Value to customers, employees and investors worldwide, every day.

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