Head of Commercial & Account Management


Wolverhampton, WV

Date Posted:



United Kingdom


HS Marston Aerospace Limited, Wobaston Road, Fordhouses, Wolverhampton, WV10 6QJ

HS Marston is currently seeking to recruit a Head of Commercial & Account Management. Reporting to the General Manager, the Head of Commercial & Account Management Team is responsible for establishing and managing the relationship with HS Marston’s customers to ensure customer satisfaction, the growth of existing and new business, and the achievement of HS Marston business objectives.


  • Provide leadership, develop capability and manage capacity of your Account Managers and Sales Administrators team

  • Develop and implement long term customer strategic plan to drive sustainable and profitable business for all customer accounts

  • Identify opportunities and lead efforts to win new business with existing or new customers

  • Develop and maintain strong, long-term relationships with customers

  • Operate as the point of contact for all customers and ensure that their needs are communicated and understood within HS Marston

  • Accountable for managing order book and ensuring that received orders are subject to appropriate review

  • Lead efforts to assess and respond to Request for Information (RFI), and Request for Proposal (RFP) as per the Collins Management System

  • Prepare business cases and business plans for internal review and approval

  • Lead and define cost/pricing strategy

  • Forecast and track metrics to ensure customer satisfaction and the achievement of HS Marston goals

  • Conduct business/KPI reviews with customers

  • Generate OE and aftermarket sales from customers and prepare associated quotations and forecasts

  • Supervise sales proposals to customers

  • Lead negotiation of contracts and agreements

  • Lead market analysis, competitors analysis, benchmarking analysis

  • Ensure that customers receive requested products and services in a timely fashion

  • Coordinate the prompt resolution of customer issues with HS Marston and/or its products

Basic Requirements:

  • Bachelor’s degree in engineering, business administration or program management

  • International experience in Programs, Business Development, Key Account Management and Contracts at senior level, with proven record of success in a similar role

  • Experienced negotiator at all levels

  • Experience in managing contracts/ terms and conditions

  • Ability to communicate and influence at all levels both internally and externally

  • Business acumen: Mature business and financial acumen to discern risks/opportunities of key strategic programs

  • Experience of the Aerospace and Defence sectors is desirable

  • Solid personal network within Aerospace is desirable

  • Self-motivated, willing to take ownership, develop and learn

  • Flexibility to travel as required

About us:

Power & Controls: We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy.

Our Wolverhampton, Wobaston Road facility provides a wide range of heat transfer and fluids management products and services for the military and commercial aerospace markets, motorsport and electronics industries.

Join us as we take flight!

Our competitive benefits package includes:

  • Competitive base salary

  • 25 days annual leave + bank holidays.

  • Ability to buy and sell holiday

  • Employee Assistance Programme

  • A flexible benefits programme where you can select a number of additional benefits - Critical Illness, Travel Insurance etc.

  • Discounts with a number of major retailers

  • A fantastic pension scheme which operates a double match up to 10%

  • Annual Bonus

  • Company Car / Car Allowance

Hybrid Working:

The team at HS Marston are striving for a flexible culture and working conditions so we are confident that the selected candidate will be able to come to an arrangement that supports the teams and delivers on the objectives but also fits with their own personal preference.

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

Apply now and be part of the team that’s redefining aerospace, every day.

This position may involve access to export controlled information and hardware where an export license would be required for compliance with applicable laws and regulations. Employment will be subject to satisfactory security checks, export license approval, and if required, completion of a non-disclosure agreement.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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