Service Technician – Palmyra

Wm. Nobbe & Co., Inc.

Palmyra, MO


Job Details

Job Location:    SNP Palmyra - Palmyra, MO
Position Type:    Full Time
Education Level:    High School
Salary Range:    Undisclosed
Travel Percentage:    Negligible
Job Shift:    Day
Job Category:    Skilled Labor - Trades

Description

Position Specifics

Department: Service

Reports to: Service Manager or Service Location Manager

Revenue Generating: Yes

Purpose

Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.

Responsibilities

  • Performs diagnostics and repairs on John Deere equipment and technology
  • Mentors Service Technician Trainees and Service Technicians
  • Conducts or supports customer clinics
  • Performs diagnostics and repairs in the field as required
  • Accountable for billable time and assigned work orders
  • Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
  • May participate in Service EDUCATE Training programs required for the development of skills and knowledge
  • Operates and maintains vehicles, tools and equipment required to perform job responsibilities
  • Maintains a clean work area and performs work in a neat and orderly fashion
  • Follows all safety rules and regulations in performing work assignments
  • Maintains current knowledge of John Deere and competitive products

Qualifications


Experience, Education, Skills and Knowledge

  • Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
  • Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technicians specialty
  • Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
  • Experience operating vehicles, tools, and equipment for diagnostic purposes
  • Experience with basic computer functions; experience using Service ADVISOR or other computer based diagnostic repair tools preferred
  • Experience working cooperatively in a team environment
  • Experience communicating effectively verbally and in writing
  • Must have an adequate toolset to perform job responsibilities
  • High School Diploma, GED, or equivalent experience required; Associates degree preferred
  • Valid drivers license required; CDL (Commercial Drivers License) preferred
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