Retail Division Manager

Concentric, LLC

Everett, WA


Description

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.


Interstate Batteries of Everett, a division of Concentric, is a national leader of automotive and deep cycle batteries and accessories. 


Benefits

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:

  • Competitive pay – Plus incentive opportunities and overtime potential!
  • Full benefits package that starts day one – Includes medical, dental, vision, company-paid life insurance and disability      coverage.
  • 401K with match
  • 8 paid holidays
  • Full-time Employees receive 128 Hours of PTO Annually
  • Training and mentoring – Learn from our experts in the industry.
  • Advancement opportunities.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern. 


Job Summary


The Retail Division Manager  for Concentric/All Battery Center, is responsible for overseeing daily operations of two locations of our Interstate Batteries retail stores. This position reports to the General Manager and will have 5 – 8 direct reports.


Key Job Responsibilities:

  • Creates and implements marketing strategies designed to grow the business to reach targeted goals and objectives. Works with Sales Team to acquire new business within region/territory.
  • Develops and implements      methods and procedures for monitoring store activities, such as sales, expenditures, progress reports, etc., to inform corporate office of the current status of store activities.
  • Interprets company policy to employees and enforces safety regulations.
  • Analyzes and is accountable for P&L, department budgets, to identify needs and/or reductions and may allocate operating funds.
  • Monitors cash flow, sales performance, inventory control, cash with sales receipts, and operating records to identify variances in FY financial plan and implements action plans around variances.
  • Ensures compliance with established security, sales, franchise rules, and record keeping procedures and practices.
  • Coordinates the development of key performance goals for direct reports.
  • Ensures the overall delivery and quality of the products to customers.
  • Provides ongoing customer service as needed by addressing all questions or concerns regarding accounts, products, and services, both in-person and over the phone.
  • Communicates strategy and results to department employees.
  • Perform work on weekends and evenings as needed to meet applicable deadlines.
  • Other duties as assigned by supervisor.

Key Performance Measurements:

· A score card that reflects performance in areas such as sales revenue, sales growth, gross margin and customer satisfaction.

· Resolving/managing customer complaints.

· Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information. Other key metrics prescribed by Concentric Finance & Accounting leadership, resulting in positive customer and Company impact. 

· Other key performance measurements as assigned by supervisor.

Requirements

  

Job Requirements:

· Associate degree from an approved two-year college or university or very strong equivalent experience. 

· Minimum of two years of managerial experience in a customer service environment.

· Proficiency in Microsoft Office including Excel, Word and PowerPoint.

· Strong communication and problem-solving skills.

· Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.

· Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.

· Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.

· Ability to work collaboratively with other departments toward the greater good of the organization.

· Ability to adapt to a fast-changing environment.

· Ability to perform work on weekends and evenings as needed to meet applicable deadlines.

· Must have attention to detail with an eye for accuracy.

· Capable of identifying and completing critical tasks independently with a sense of urgency.

*This job description is subject to change at any time.


Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand up to 8 hours; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is frequently required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. 


Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in an open-retail store setting, with co-workers working side-by-side and a moderate level of activity being performed by co-workers across the store. The noise level in the work environment is moderate. 


The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.

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