Quality-Claims Coordinator

Tarkett USA, Inc.

Middlefield, OH


  • Ability to run required inspection equipment.
  • Ability to lift p to 50 pounds.
  • Ability to understand inspection techniques.
  • Ability to use of gages applicable to the inspection of flooring and related products.
  • Ability to work closely with customers and all levels of Tarkett including upper management.
  • Excellent ability to communicate both in writing and verbally.
  • Excellent communication skills, Bilingualism (English & Spanish, French, written and verbal) is a major asset.
  • Proficient in MS Office including Word, Excel, Power Point, Teams, and Outlook.
  • Work well under pressure while staying calm
  • Computer proficiency (CRM and SAP)
  • Proficient in current software packages such as Microsoft Office Suite including Word, Excel, PowerPoint and Teams


  • 3 to 6 years of related experience in the field of claims and customer support is required
  • University degree or college diploma is desirable, but not required
  • Working knowledge of computers and SAP system as well as CRM, Word, Excel, and PowerPoint.
  • Accurate data entry skills
  • Ability to work within a fast pace and sometimes stressful environment
  • Very good oral and written communication skills with a demonstrated ability to interact effectively with individuals at many levels in the organization and external business contacts.
  • Ability to project a positive image in dealing with difficult customer claims.
  • Must be detail-oriented with good organizational skills.
  • Ability to manage time effectively.
  • Ability to calculate basic figures in relation to the flooring industry

What We Offer

  • A commitment that Safety is #1

  • Competitive benefits, pay, and retirement plan options!

  • Career growth, stability, and flexible work arrangements.

Responsible Manufacturing – Protecting Our Planet for the Future

  • We utilize renewable energy and a closed loop recycled water process.

  • We are committed to reducing greenhouse emissions and water consumption.

  • We are the only flooring company recognized by the Asthma and Allergy foundation.

Who we are:

With a history of 140 years, Tarkett is a worldwide leader in innovative flooring and sport surface solutions with 12,000 employees and 34 industrial sites. Offering a wide range of products including vinyl, linoleum, rubber, carpet, wood, laminate, artificial turf, and athletic tracks. The Group serves customers in more than 100 countries across the globe.

Committed to change the game with circular economy and to reducing its carbon footprint, the Group has implemented an eco-innovation strategy based on Cradle to Cradle® principles, fully aligned with its Tarkett Human-Conscious Design® approach.

Tarkett is listed on Euronext (Compartment B, ISIN FR0004188670, ticker: TKTT). www.tarkett-group.com

Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best.