RV Service Technician II

THOR Industries, Inc.

Middlebury, IN


This position exists to diagnose, inspect, adjust and perform repairs and parts/component replacements on units in a timely manner within estimated hours while meeting predetermined quality standards while working towards RVIA/RVDA technician certification.

Essential functions

  • Inspect, assess and diagnose required repairs and provide an accurate list of all replacement parts to parts procurement personnel.
  • Provide a wide variety of exterior repairs to units (may include: repair or replacement of metal, walls, fiberglass, roofs, decals, etc.  Grease and pack bearings, adjust brakes, repair & adjust axles.)  Performs repair, replacement or adjustment services on RV frames (may include: repair, replacement or adjustment of RV frames).
  • Provide wide variety of interior repairs to units (may include cabinetry, sidewalls, ceiling panels (including raters and insulation), lights, plumbing parts & fixtures, soft goods, floor members (plywood/blandex, floor studding, insulation), floors, carpeting, linoleum, trim, etc.  Completes rebuild and slideout adjustments.
  • Perform repairs or replacement of vendor produced appliances and systems.
  • Perform repairs or replacement of electrical (12 volt and 110 volt), plumbing, LP components and systems. 
  • Perform safety inspection of all components & systems.
  • Add comments or additional repairs to open work orders with accurate times and materials used in repair processes.
  • May provide training to apprentices/lesser skilled service technicians.
  • Attends rallies, service seminars, and/or makes field visits to facilitate unit repairs; provides training to dealer personnel/retail customers as necessary; and, performs inspections as assigned.

 

Experience/ Knowledge

  • High school diploma or equivalent, plus 2 years applied trades training.
  • 5-7 years related experience.
  • Requires the ability to perform a variety of repairs on all types of RV products including knowledge of installation and repair of electronic control systems.
  • Read and understand engineering prints and drawings.
  • Forklift experience is desirable (Jayco training is required when forklift operation is required for position).  

Necessary Skills & Abilities

  • Demonstrates analytical problem-solving skills while using good judgement and decision making processes.
  • Critical thinking ability, problem sensitivity and inductive reasoning skills are needed.
  • Requires ability to define problems, collect data, establish facts and draw valid conclusions along with ability to interpret an extensive variety of technical instructions.
  • Ability to maintain a positive attitude through periods of adversity and disagreement.
  • Ability to communicate effectively both verbally and in writing with co-workers, management, customers and others to enhance organizational effectiveness and productivity.
  • Ability to use a variety of hand and power tools, cutting equipment, testing tools.
  • Requires the ability to perform a variety of repairs on all types of recreational vehicle products.
  • Comply with all safety policies, practices and procedures.
  • A skills assessment will be periodically conducted utilizing the Factory Service Technician skills matrix.

Work Requirements

  • This position may require working in extremes in temperature & environment while performing moderately physical activity.
  • Requires ability to occasionally travel between field locations. 
  • Regularly required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl; use hands to fingers, handle or feel objects, tools, or controls; and reach with hands and arms.  Must be able to frequently lift and move up to 50 pounds.
  • This position is a full-time position, which may require some flexibility in hours & days worked (including Saturdays, as needed). 
  • Regular attendance is required.
  • Management reserves the right to assign or reassign duties and responsibilities to this job at any time.M

Jayco offers a generous benefits package including:

  • (2) medical insurance plan options, HSAs, and FSAs
  • Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)
  • Dental insurance
  • Vision insurance
  • Disability and life insurance
  • 401k plan with an annual discretionary match
  • Wellness benefits
  • On-site fitness center access (IN only)
  • Health clinic for employee use (IN only)
  • Employee Assistance Program (EAP) benefits and much MORE!!!
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