Sales & Digital Support Coordinator

GLC-Acushnet, LLC

Fairhaven, MA


WE ARE A PRODUCT COMPANY.

WE ARE A PROCESS COMPANY.

ABOVE ALL, WE ARE A PEOPLE COMPANY.

The history of the Acushnet Company is tightly woven into the fabric of golf. From the start, we’ve been committed to enriching the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service. We are more than a collection of leading golf brands and products. We are a team united in our passion for the game. We are bridge builders who embrace our responsibility to leave our brands, businesses, communities, and the game of golf in a better position than when we started.

Together we live by the credo, “Autograph your work with excellence.” We earn our position as unrivaled leaders in every category in which we compete, striving for excellence in all that we do – from the performance and consistency of our products to our engagement with golfers and trade partners, to our commitment to creating a workplace built on diversity, inclusion, belonging and respect.

Summary: The Sales & Digital Support Coordinator will help to drive industry leading digital engagement and sales growth with our B2B platform. Working with the Digital and Sales teams and coordinate across key stakeholder groups to deliver material growth and development of FJ’s B2B & B2B2C business opportunity.

Responsibilities:

  • Work with FJ sales reps and trade partners on a micro level for all Microsites (currently APS) initiatives to help create all consumer facing digital environments - tournament sites and digital pro shops including virtual FJ shops, seasonal programs, such as Season Starter, Bandon Scotland trips, Holiday initiatives, seeding programs, etc. 
  • Ensure the quality and consistency of all presentations created on the microsites for the Trade and the Consumer. 
  • Create landing pages, welcome notes/order confirmations.
  •  Determine product offering, update assortment as necessary based on availability, add logos and receive approval for custom events, determine/amend site open and close dates.
  • Work with stock and custom customer service to make sure orders are entered with sufficient lead time to arrive 2-3 days prior to event.
  • Coordinate with FJ sales management to maximize adoption and effectiveness of the microsite’s capabilities.
  • Provide Concierge Level Service for a defined number of FJ Sales Reps and their customer based, to include assisting Reps with email communication, customer contact, order entry, inventory review, order taking, etc. 
  • Become well versed in sales support tools such as Reporting tools, Repspark, The FJ Hub, Office 365, etc.
  • Provide assistance to Digital Management and Sales teams on multiple projects, when necessary, across the B2B portfolio in addition to supporting broader B2B initiatives and activations.
  • Help build and distribute reports to Sales Management and the Digital Marketing team as needed.

Requirements:

  • Golf industry experience preferred; A minimum of one year of customer service experience required.
  • Able to sit for long periods of time and listen/talk on the telephone. Ability to communicate and speak well in front of a group.
  • Demonstrate excellent time management skills.
  • Ability to write and communicate at a high level.
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