Quality Management System Lead

Samson Rope

Ferndale, WA


Description

Samson, the worldwide leader in high performance cordage, is seeking a Quality Management System (QMS) Lead who will be responsible for leading all assigned QMS related requirements and functions. They will coordinate, monitor, and maintain all procedures and records to ensure conformity to Samson’s Quality Assurance Manual and ISO standards. The Quality Management System Lead will also practice a high level of business ethics, quality, professionalism, and safety in all activities in accordance with Samson strategy and core values.


Who You Are:

  • Analytically minded and able to study processes and graphically map process workflow.
  • An excellent report writer. 
  • Equipped with college level math and reading skills. 
  • Able to understand measurement with gauges, test equipment, measuring services, and scales. 
  • Organized and able to set priorities, meet deadlines, and manage multiple projects in a dynamic environment.
  • Trustworthy and able to handle confidential and sensitive information. 
  • A confident computer user who is comfortable using Microsoft Office and ERP systems. 
  • Highly attentive to details. 
  • A lifelong learner who can learn new software systems. 

What You’ll Do:

  • Drive Continuous Improvement in Samson Products and Processes:

          - Utilize strong problem-solving skills by identifying issues, analyzing root causes, and implementing effective solutions in a timely manner.

          - Use sound judgment to make informed decisions in ambiguous or uncertain situations, balancing risks, and benefits effectively.

          - Drive continuous improvement initiatives to enhance processes and systems, ensuring operational efficiency and superior customer service.

          - Maintain and monitor system performance to ensure seamless operation, proactively identifying areas for improvement.

          - Develop and refine processes to enhance customer experience, leveraging feedback and industry best practices for ongoing improvement.

  • Administer the Quality Documentation Process:

          - Lead all document control requirements (quality manual and quality documents/records).

          - Coordinate/maintain the quality warehouses.

          - Coordinate returned goods processing.

          - Lead other quality process support tasks as assigned.

  • Manage the Standard Product Testing Program:

          - Develop annual plan.

          - Coordinate and report service order processing.

          - Coordinate test validation process.

  • Coordinate and maintain all 3rd Party Certifications:

          - ISO 9001 Certification

          - Underwriters Laboratory (UL) Certification

          - European Conformity (CE) Certification

          - International Association of Classification Society member Certifications

  • Manage Quality Improvement Opportunity (QIO) System:

          - Support user requests (improvement, update, reporting).

          - Validate/assign process owner.

          - Monitor/report on process timeliness and trends.

  • Lead the Internal Audit Program:

          - Take the role of Primary Lead Auditor.

          - Develop and maintain schedules.

          - Maintain and conduct internal auditor training.


What You Should Have:

Education

  • Required: Bachelor’s Degree preferably in a technical related field. Experience may substitute for education. Certified Quality Associate by the American Society for Quality within 6 months of the date of hire. Certified Lead Auditor within 12 months of hire. 
  • Desired: Certified Six Sigma Green Belt.

Experience

  • Required: 2 years’ experience supporting an ISO 9001 certified or similar QMS.
  • Desired: 4 years’ experience supporting an ISO 9001 certified or similar QMS. 

Our Team Enjoys Best-in-Class Benefits:

  • We enjoy ample paid time away from the office with a starting PTO accrual of 15 days for vacation or sick leave, 10 paid holidays, a paid personal day, and paid volunteer time each year.
  • We prioritize our employees’ wellbeing and offer comprehensive and affordable Health, Dental and Vision insurance for employees and family. We also offer free Mental Health benefits and an optional free Wellness Plan.
  • We celebrate our success as a team and offer annual profit sharing and bonus structures based on position.
  • We invest in our employees’ futures by offering a generous 401k match up to 6% of salary. We also offer tuition reimbursement for choosing to further your education.
  • We ensure our employees are taken care of during unexpected events, offering paid bereavement leave, employer-paid life and disability insurance, and paid jury duty leave.
  • We offer a paws-itive work environment and friendly well-behaved dogs are welcome to join their humans at work in the corporate office!
  • All benefits are offered in accordance with our plan documents and policies.

Compensation:

Targeted hiring wage: $30.00 – $34.00 per hour

Hiring rate will depend on qualifications and experience.


Samson has established wage scales for all of our positions, which are based on a minimum and maximum. The targeted hiring rate above is set to allow for employee’s growth within the role. The full range for this position is $27.51 - $41.26 per hour. 


About Us:

With over 140 years in the rope industry, we are focused on meeting the needs of demanding customer applications. At Samson, we’re not just about developing innovative synthetic rope solutions. We also pride ourselves on providing the industry’s best service. From pre-sale to installation to post delivery follow-up, we want to ensure that we maximize customer experiences to the fullest potential through continually inventing, refining, and optimizing our products.


This is an outstanding opportunity to join a team of pioneers keenly focused on making products that not only meet but exceed expectations. That ambition is reflected in our culture of ingenuity and attention to detail. But at the end of the day, it’s our people, not just our products, that make Samson a dynamic company to work for.


Samson Rope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


We are a drug free workplace and an Equal Opportunity Employer (Minority/Female/Disability/Veteran). Employment is contingent on a successful background and drug screen.

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