Customer Care Representative (Remote)

Patterson Veterinary Supply, Inc.

Effingham, IL

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Summary

The Customer Care Representative will be a member of the team responsible for being the primary contact group for incoming customer and branch calls. This role will require frequent communication with customers, branch personnel, and Shared Services team members. Within this role, you will assist the customer or branch with their request if able, or will transfer the call within Shared Services for assistance. This position works frequently within SAP, so previous experience is helpful. Success will depend on having a “customer first” attitude, along with a willingness to learn new functions and positively contribute to team performance.

Essential Functions
  • Provide professional administrative and telephone support for incoming customer and branch phone calls to Financial Shared Services delivering first call resolution.

  • Handle all general questions concerning statements or other correspondence received by the customer relating to supply accounts, installment accounts and branch inquiries.

  • Update the automated credit card system for account changes accurately and in compliance with internal & PCI controls.

  • Process customer credit card or electronic check payments by phone accurately and in compliance with internal & PCI controls.

  • Act as liaison between branch offices and the Financial Shared Services.

  • Performs other duties as assigned.

Job Qualifications
Required Qualifications
  • High School degree or equivalent

  • Strong customer orientation with a sound knowledge of telephone etiquette with a pleasant and friendly attitude.

  • Possesses strong interpersonal and communication skills, exceptional at building relationships

  • Positively contribute to the Financial Shared Services team environment

  • Has exceptional organizational, problem solving, and multi-tasking skills and shows a great attention to detail

  • Proficient in computer navigation and working with several software programs at the same time

  • Demonstrates a commitment to Patterson’s values and professionalism through appropriate conduct at all times

Preferred Qualifications

  • SAP experience

  • Financial Services experience

Hours: 10:00am -7:00pm CT

Starting compensation: $15/hr

What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

  • Full Medical, Dental, and Vision benefits and an integrated Wellness Program.

  • 401(k) Match Retirement Savings Plan.

  • Employee Stock Purchase Plan (ESPP).

  • Paid Time Off (PTO).

  • Holiday Pay & Floating Holidays.

  • Volunteer Time Off (VTO).

  • Educational Assistance Program (Tuition Reimbursement).

  • Full Paid Parental and Adoption Leave.

  • LifeWorks (Employee Assistance Program).

  • Patterson Perks Program.

EEO Statement

As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences is what strengthens us and drives our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.

We are Patterson. We welcome you.