Operations Supervisor

Patterson Veterinary Supply, Inc.

South Bend, IN

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

This is a Monday - Friday Position with 2nd Shift Hour
Job Summary

Supervises the daily operations of warehouse associates in assigned department. This position works in partnership with the Department Manager or Operations Manager to support the achievement of delivering results in the fulfillment center.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.


  • Keeps accurate records of assigned department – Shipping, Receiving, Inventory, Returns

  • Conduct routine audits and alert Manager of any irregularities of product inventory or processes (i.e. count and location errors, shortages and damages).

  • Maintains facility organization and cleanliness

  • Identifies and addresses any safety hazards

  • Maintains housekeeping standards and ensures that all sanitation requirements are met

  • Responsible for the entire production flow

  • Responsible for the unloading, staging and put away of merchandise and materials

  • Performs cycle counts

  • Evaluates product placement, storage bins and manages expirations

People & Talent Management

  • Provides direction, assigns responsibilities and motivates the team to achieve department goals

  • Encourage the growth of all direct and indirect reports through skill development and goal setting

  • Hold direct reports accountable for meeting performance standards and departmental performance goals

  • Mentor employees, measure performance, and complete regular performance reviews

  • Resolve employee issues in an effective and consistent manner

  • Communicates fulfillment center, network and corporate information during daily start up meetings

  • Creates a positive work environment that promotes creativity, team work and recognition

  • Aids in establishing, supporting or promotion of location and network activities that are designed to strengthen and improve teamwork and moral

  • Provides training and coaching to Warehouse associates

  • Determines proper staffing levels to ensure that all productivity levels remain current

  • Participates in the performance review process and makes recommendations for promotions and identifies needs for disciplinary action when appropriate

  • Reviews and correct timecards for accurate submission to payroll

Additional functions

In addition to the essential functions listed above, the incumbent may perform the following additional functions.

  • Performs duties within the warehouse if the business needs arise

  • Performs other duties as assigned

Job Qualifications

Required Qualifications

  • High School Diploma or GED

  • 1 or more years in a Patterson Fulfillment Center or equivalent experience

  • Proven soft skills – analytical, problem solving, communication, interpersonal

  • Organized, strong attention to detail

  • Demonstrated success in prioritizing and time-management

Preferred Qualifications

  • Associates Degree or equivalent combination of education and work experience

  • Previous experience with SAP and utilizing inventory systems

  • Previous Management experience

Working Conditions

Material and Equipment Directly Used:

  • General warehouse equipment

  • General office equipment

  • MS Office, Shipping and proprietary inventory management software

Physical Demands

  • Moving 75% of the time

  • Frequently grasp, reach, bend and stoop in narrow/confined spaces

  • Lift and carry up to 55 pounds, team lift 56 to 100 pounds: continuous, moderate or occasional heavy physical activity

  • Must be able to be on your feet both walking and in a standing position more than 6 hours per day

  • Must be able to operate forklift

  • Must be able to position self to lift, move, open and flatten boxes and packaging

Environmental Factors

The fulfillment center is a warehouse for the storage and fulfillment of dental, production animal, and companion animal supplies and equipment. In general, the building’s primary work area consists of pallet storage racking, roller storage and small item storage shelving. The facility uses powered conveyor systems for the transportation of products. Pallet jacks and forklifts are used for palletized products. Some positions require use of safety equipment, which is provided as needed.

What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

  • Full Medical, Dental, and Vision benefits and an integrated Wellness Program.

  • 401(k) Match Retirement Savings Plan.

  • Employee Stock Purchase Plan (ESPP).

  • Paid Time Off (PTO).

  • Holiday Pay & Floating Holidays.

  • Volunteer Time Off (VTO).

  • Educational Assistance Program (Tuition Reimbursement).

  • Full Paid Parental and Adoption Leave.

  • LifeWorks (Employee Assistance Program).

  • Patterson Perks Program.

EEO Statement

As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences is what strengthens us and drives our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.

We are Patterson. We welcome you.