Software Engineer I, Veeva CRM Testing – Veeva CRM, Field Enablement

Bristol-Myers Squibb Company

Ts, IN

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more:

Position Summary

This position is for a CRM tester in the Veeva Testing portfolio (from offshore), who has a strong hands-on experience in any large applications covering variety of functional areas and end-to-end with all connected Integrated Systems.

Position Responsibilities*

  • Strong hands-on experience working in automated or manual testing in the areas of test scenarios, test planning, test scripts, test execution, evidence tracking, issue/bug tracking and documentation covering multiple CRM functional areas and end-to-end with all connected Integrated Systems.

  • Regularly connect with the onshore counterpart and the other peers across other delivery centers globally and ensure all the deliverables are aligned to the final delivery goals.

  • Strong desire/capability to quickly learn new technologies, self-contribute, and shoulder with other peers and should be able to effectively coordinate with other testing resources in onshore/nearshore across different locations globally.

  • Actively participate in learning to shoulder & coach the new hires (in different levels) and onboard them quickly to the mainstream.

  • Work in cross functional & platform testing strategies, planning, execution, tracking, reporting.

  • Strong technical expertise to effectively work on multiple projects in parallel using the right testing tools, test strategies, test planning.

  • Build and leverage reusable testing process, scripts and templates which can support at global scale.

  • Partner with the development team and cross-functional teams to ensure the applications/components are fully integrated and functional end-to-end.

  • Actively participate on the reviews, tracking, and fixing of any defects or performance problems discovered in testing.

  • Understand business drivers that will impact performance, and effectively instrument on the right testing approaches.

  • Should be able to work directly with multiple team members from onshore/offshore/nearshore based on the tasks/projects simultaneously from testing perspective.

  • Analyze existing processes and make best practice & improvement recommendations to streamline any of the existing processes which should be harmonized globally.

  • Should be able to demonstrate and explain the outcome of testing.

  • Effective and clear communication from/to the testing team for any issues that may affect the deliverables & timelines and outline an agreeable alternate plan.

  • Ensure all the standard documentations such as Knowledge Base Docs, SOPs, test checklists, Change Requests, Test outcome/evidence, SIS/SIP, etc. are documented and continuously maintained.

  • Ensure to follow all the best practices in every stage of testing, and consistent methods across deliverables using IT operating model and test frameworks are followed.

  • Leverage process improvement experience to create and implement global testing models.


  • Bachelor’s degree in any stream.

  • 3+ years of total IT experience in Software development/testing.

  • 2+ years of hands-on experience working in automated or manual testing in the areas of test scenarios, test planning, test scripts, test execution, evidence tracking, issue/bug tracking and documentation covering multiple CRM functional areas and end-to-end with all connected Integrated Systems.

  • Moderate experience in (i) Software Development Life Cycle methodologies including Agile and Waterfall, (ii) different testing standards and guidelines, (iii) Validated and regulated systems in Life Science domain [optional], and (iv) Cloud and native applications.

  • At least 1 active testing/automation Certification.

  • Strong analytical and problem-solving skills.

  • Strong written and communication skills.

Ideal Candidates Would Also Have:

  • Testing experience in any CRM applications covering the major CRM functionalities, upstream & downstream Integrations.

  • Prior experience in life sciences, healthcare, or related industry.

  • Experience using any testing automation tool & processes to manage end-to-end test cycle.

  • Experience using any of industry standard Agile tooling suites (e.g., Jira), and working knowledge in requirement grooming sessions, Sprint planning, Sprint Retrospective, tasks creation, and collaborating with stakeholders.

  • Demonstrated ability to build strong working relationships with a broad matrix team and ability to influence others and achieve results.

#HYDIT #LI-Hybrid

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to Visit to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.