Workplace Experience Ambassador


Raleigh, NC

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Join Our Team as a Workplace Experience Ambassador in Raleigh, NC!

Are you passionate about creating exceptional workplace experiences that foster employee engagement and well-being? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you at JLL!

As a Workplace Experience Ambassador, you will play a vital role in enhancing our workplace culture and providing top-notch service to our Client. You will be responsible for creating and implementing innovative programs and initiatives that will elevate the overall employee experience at JLL.

Here is some of what you will be doing:

  • Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests.
  • Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client.
  • Assist with third-party vendor relationships and service partners to provide maximum service delivery
  • Intuitive service delivery, anticipating needs or concerns exceeding Client expectations
  • Visibly engaged and well-known in the workplace; spend a minimum of two hours per day welcoming employees in the reception or employee entrances while also walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained.
  • Receive and respond to all requests or issues within one day of receipt, including a personal follow-up to Client employees to ensure questions/requests are answered.
  • Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the Client’s operations occur
  • Provide support and backup for all on-site experience roles including but not limited to conference centers, concierge, and reception functions.

Here is who we are looking for:


  • 1+ years of relevant experience in hospitality, facility/property management, or operations
  • Exceptional customer service skills and professionalism with a passion for hospitality
  • Proficient skills in Microsoft Office Suite
  • Ability to manage multiple priorities and deliver results in a fast-paced environment
  • Ability to work with diverse teams and be a self-starter


  • Bachelor’s degree
  • Knowledge of the Commercial Real Estate industry

Pay $48,000 - 54,000

Schedule: Monday - Friday 8 a.m. - 5 p.m.

We are excited to hear from you!


On-site –Raleigh, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical, Dental & Vision Care

  • Paid parental leave at 100% of salary

  • Paid Time Off and Company Holidays

  • Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.