Account Manager

Travel Tags, Inc.

Bloomington, IL

Come Work with Us!

Benefits Start Day 1!

Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.

Ready to build a career? It’s time to look at Taylor.

Your Opportunity:

Taylor Print & Visual Impressions, a Taylor company, is seeking an Account Manager to coordinate internal activities related to the development, growth and retention of key accounts in Bloomington, IL. The position is responsible for developing and maintaining strong relationships with senior decision makers within these accounts.

Your Responsibilities:

  • Functions as the lead point of contact for the Customer and is an extension of the customer’s business for Taylor
  • Acts as a liaison between the Customer, cross functional internal teams, and vendors, to insure timely and successful delivery of our products, services and solutions according to the customer’s needs
  • Establish productive and professional relationships with key customer personnel including those at the Executive level
  • Responsible for customer communications, conflict resolution, and compliance on contract deliverables
  • Problem solve by using root cause analysis and 5 Whys technique, to develop a course of action, implement a plan of action and to measure the effectiveness of solutions with minimal direction
  • Actively participate in continuous improvement initiatives including documenting and maintaining operating procedures per the requirements of the Quality Management System
  • Perform data analytics to draw conclusions and make recommendations for improved service, process changes and/or financial improvements
  • Partner with other department team members to resolve complex customer inquiries and concerns including understanding who and when to escalate within the internal organization
  • Coordinate customer business reviews including preparation of professional customer presentations, gathering of performance metric data and participating in customer meetings
  • Conduct customer needs assessments to proactively identify business development opportunities to meet sales performance and financial targets, sales volume; Collaborate with Sales to jointly meet requirements.

You Must Have:

  • Ability to use effective listening skills and recognize key issues, understand trends, and develop the customer’s vision on how our service could be utilized to solve their problems
  • Relies on experience, judgment, and an understanding of the customer’s industry to plan and accomplish goals
  • Ability to understand key prospect business issues and position products and services accordingly
  • Superb written and oral communication skills along with public presentation skills
  • Ability to establish and maintain long term relationships with key decision makers
  • Excellent computer skills, including Microsoft PowerPoint, Excel, Word, QBR Development, and Root Cause Analysis tools
  • Ability to manage multiple tasks and projects; excellent project management skills
  • Outstanding problem-solving and exceptional organizational skills.

We Would Prefer:

  • Four year College Degree or three years of related/relevant professional experience
  • Proficient in Query Access/Use/Modify/Build in database systems
  • Meeting Coordination, QBR Development, and working knowledge of e-commerce systems, working knowledge of ERP, Inventory Management Processes, QMS Process Creation and Maintenance, Root Cause Analysis Tools

Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check!

About Taylor Corporation

One of the top five graphics communications companies in North America, Taylor’s family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For 45 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small.

Our 10,000+ employees spanning more than 25 states and nine countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions.

We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.