Overview

Responsible for providing expert technical advise to sales teams and customers on the design and implementation of complex software solutions and professional services implementations. seasoned professional with a full understanding of the job roles and responsibilities who supports the more complicated issues facing the department.

Responsibilities

- Responsible for expert technical advice and counsel for complex solutions used within the software/servers and professional and consulting services delivered to customers. - Works with development groups on customer issues and product enhancements. - Provides technical information on new products and current product enhancements. - Generates technical bulletins, product video's and workshops on information as needed to field organizations. - Works on issue resolutions and escalates to development groups when necessary. - Tests all solutions before release to customers. - Collaborates on the preparation of sales proposals and participates in developing workflows and assessments by assisting with developing a Proof of Concept (POC) to be delivered to the end customer for their review and approval. - Collaborates on complex configurations and new product structure. - Assists with product training and workshops. - Creates Technical Bulletins and Video's on Product features and enhancements. - Manages large implementations for the group. - up to 50% travel and must have a Valid Passport

Qualifications

Bachelor's degree in a relevant field or equivalent experience required, plus 5 years of related experience. - Relevant business experience relating to printing pre-sales/post-sales support in production printing and commercial printing environments. - DataStream knowledge of AFP, PS, PDF, VIPP, PPML and LCDS/Meta code a plus. - Understanding of complex systems solutions, integration and networking in Windows, UNIX, and Macintosh environments. - Complete all required Product and Personal Development training assigned. - Complete any job specific training and/or certifications. - Must have JDF/JMF  experience

Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine’s World’s Most Admired Companies in 2020. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers. #CSA

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