Branch Operations Assistant

Decision Dynamics, Inc.

Phoenix, AZ

IAA Holdings, LLC (IAA) is seeking a Branch Operations Assistant to join our team in Phoenix, AZ

The Branch Operations Assistant addresses all customer inquiries under the direction of the Branch Manager including all clerical duties needed in the office, performing basic yard functions to ensure that all key information is recorded on incoming vehicles, and helping with the upkeep and maintenance of these vehicles throughout the sale process.

Key Accountabilities:

  • Provide a variety of customer support services through the mail, telephone, and direct personal contact
  • Process orders and assignments
  • Enter data into the computer system
  • Reference pricing and delivery information
  • Respond to customer questions, complaints, and requests
  • Set up new records and maintain existing records
  • Perform word processing assignments, filing, and related clerical duties
  • Process all necessary paperwork in preparation for auction day, securing necessary approvals
  • Follow well-established procedures and under the close direction of the supervisor
  • Open to learning automobile titling
  • Help with other office functions as needed
  • Vehicle check-in by recording and filing information on vehicles being assigned to the facility
  • Detail (thoroughly clean) vehicles to improve their appearance for purposes of enhancing their value at auction
  • Operate passenger vehicles in a safe manner for the purposes of moving the vehicles around the facility and storing them in the appropriate locations at the branch
  • Assist visitors by providing appropriate guidance and directing them to the appropriate person for additional assistance
  • Receive training in forklift/loader operation
  • Immediately report all violations of company policy to a supervisor or manager
  • Become an expert for entry-level Yard Attendants and Customer Service Representatives

Additional Information:

  • Able to communicate and work with customers & towers
  • Basic computer skills
  • Time managing skills
  • Ability to work unattended 
  • Clear communication skills
  • Professional and clean appearance
  • Ability to function well as part of a team
  • Must be willing to learn how to operate a forklift
  • General mechanical knowledge of the makes and models of vehicles required
  • Experience in the equipment rental or construction industry and related fields preferred
  • Basic automotive repair skills preferred
  • Previous forklift operating experience is a plus
  • Must be able to lift and carry up to 75 lbs. and perform activities that involve stooping, bending, standing, and walking for reasonable periods of time
  • Driver's License Required
  • 18+ Age Requirement


  • High School Diploma or Equivalent
  • 0-2 Years of related experience 


In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.

About IAA Holdings, LLC:

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. Ritchie Bros. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.