Compliance Specialist

TriCor Direct

Tampa, FL

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Company Overview

Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places.  Brady’s products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software.  Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries.  Brady is headquartered in Milwaukee, Wisconsin and as of July 31, 2021, employed approximately 5,700 people in its worldwide businesses.  Brady’s fiscal 2021 sales were approximately $1.14 billion.  Brady stock trades on the New York Stock Exchange under the symbol BRC.  More information is available on the Internet at

Business Overview

Personnel Concepts located in Tampa, FL is the industry authority in federal and state labor law poster compliance products. Our Company has been in business 30+ years developing new ways to help employers comply with the latest labor laws and safety regulations. We help protect companies from government fines, employee lawsuits, and other costly consequences associated with non-compliance. We are experts in helping you interpret the myriad regulatory laws surrounding workplace safety, disabilities, harassment, discrimination, labor law, minimum wage, and other regulations.


Under routine supervision, contact, sell and service assigned customers and prospective customers via the telephone, mail, fax or e-mail. Selling is the primary function of this position. Process accepted orders, maintain accurate records, and provide the necessary follow-up. Maintain an in-depth knowledge of company products. Inform designated company sales personnel of possible leads, accepted orders and quotations. Update and maintain customer computerized data base.


Job Description

Contacts existing customers by telephone (via Predictive Dialer Technology; no cold calling) to communicate State and/or Federal regulation changes since last order (as well as new product introduction) and drive cross selling revenue. Dynamic, career mindset required; individual needs to be open and willing to improve sales skills, adapt to a changing environment and be ready for increased responsibilities.


Required Experience

Must have 1-2yrs+ sales experience within one of the following:

  • Recent sales experience carrying and successfully hitting a monthly quota
  • Outbound call center sales experience (predictive dialer technology a plus)
  • Transactional call center sales experience (predictive dialer technology a plus)
  • Business-to-business sales experience


Essential Duties and Responsibilities

  • Contact existing customers in company provided campaigns (no cold-calling)
  • Achieve key performance metrics for talk time, sales conversion, average order value, total revenue generated, and return percentage
  • Achieve key Quality Assurance metrics for customer experience and sales accuracy
  • Sends professional correspondence and/or product information per customer request
  • Makes modifications to customer accounts as needed; inputs or updates customer's order information into computer system
  • Maintains up-to-date knowledge of product/service offerings, company processes and procedures, and the industry at large
  • Maintains well-organized, safe workstation, and environment

Required Skills and Abilities

  • Ability to speak to business owners and managers comfortably
  • Ability to get past the gatekeeper and overcome sales objectives
  • Money Motivated
  • Accept and implement heavy constructive feedback
  • Professional self starter
  • Knowledge of call center policies and procedures
  • Strong communication and interpersonal skills
  • Excellent follow-up and organizational skills
  • Experience working with multiple computer systems simultaneously
  • The ability to multi-task
  • Reliable transportation and positive attitude
  • Willingness to have fun and work hard



Equal Opportunity Employer

Our company is an equal opportunity/affirmative action employer. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal "EEO is the law" poster at EEOPost.pdf