Computer Technician I
Abacus Technology Corp.
Abacus Technology is seeking a Computer Technician to provide technical support for a variety of IT issues for the Army Test and Evaluation Command (ATEC) at Fort Hood. This is a full-time position.
Interact with end user to identify a variety of issues related to desktops, laptops, printers, and server or network connectivity. Review open trouble tickets in the call tracking system to identify outstanding issues in need of resolution. Provide support for configuration, troubleshooting for operating systems and software applications, both COTS and proprietary. Troubleshoot and maintain desktops/laptops; create accounts, accesses, and permissions. Communicate technical information in a non-technical manner. Monitor and resolve issues to completion using the call tracking system. Escalate any outstanding issues to senior-level technicians or engineers. Provide help desk support as necessary.
3+ years experience in a technical support role. HS diploma or GED. Must be A+ or Network+ certified (or equivalent certification in compliance with DoD 8570 IAT I). Experience installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals. Able to isolate equipment/system/software malfunctions and restore failed equipment to good working order. Experience conducting operational checks and replacing defective parts and assemblies. Solid customer service skills, including good communication and the ability to demonstrate professionalism. Must be a US citizen and hold a current Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
Applicants selected will be subject to any Executive Orders regarding vaccination mandates for Federal government contractors.