Conference Concierge & Scheduling Associate

McKesson

Irving, TX

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McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.

McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments, and other organizations in healthcare to help provide the right medicines, medical products, and healthcare services to the right patients at the right time, safely and cost-effectively. United by our ICARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a “Most Admired Company” in the healthcare wholesaler category by FORTUNE, a “Best Place to Work” by the Human Rights Campaign Foundation, and a top military-friendly company by Military Friendly. For more information, visit www.mckesson.com.

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare!

Position Description

The Conference Concierge & Scheduling Associate plays a vital role in keeping the Conference Center running smoothly, assisting with the management of daily operations. This business professional must be able to multi-task in a fast-paced environment where organizational expertise is essential. Acting as an ambassador of first impressions, greeting conference attendees, prospective and existing customers, guests, vendors and visiting employees is an essential and vital role in this world class, conference showplace. Demonstrate ICARE and ILEAD principles when communicating with internal and external participants.

Provide courteous, personalized, attentive, sincere, consistent guests service by responding promptly and efficiently to inquiries, requests, and complaints using guest service skills, exhibiting hospitality while striving to exceed guest expectations.

Key Responsibilities

  • Schedule management for the McKesson Conference Center meeting requests
  • Maintain continuous support to the Conference Services Managers during the pre-planning stages of each event
  • Provide administrative support to Convention Services Mangers during the pre-planning stage of specific events.
  • Preparing BEOs, room setups, air travel reports and participant attendee lists for appropriate CBRE facility and security teams. Confirm reservations for offsite events and dinner reservations, when applicable.
  • Arrange logistics to ensure daily operations of the McKesson Conference Center are running smoothly
  • Work in partnership with the Conference Services Manager to ensure all event details are executed for each individual event.
  • Manage all onsite details in collaboration with the CBRE facilities team, catering manager, security, and outside vendors (i.e., transportation companies).
  • Resolve difficult or unusual problems arising with participants while maintaining first-class guest relations and demonstrating outstanding hospitality through the corrective action taken.
  • Provide information to all participants about the local Las Colinas area
  • Identify ways to improve the efficiency and effectiveness of our service to guests. Attend conference center staff and planning meetings.

Minimum Requirements

  • 2 years of relevant experience

Critical Skills

  • Outlook calendar management skills
  • Proficiency with Microsoft Word, Excel, PowerPoint
  • Must be comfortable interacting with executives and customers
  • Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills
  • Excellent project and time management skills to successfully navigate and complete multiple tasks at once
  • High degree of integrity and confidentiality
  • Superb work ethic and an established work history
  • Ability to work independently
  • Event or hospitality experience

Additional Knowledge & Skills

Desired:

  • Experience in hospitality industry
  • Experience in healthcare industry
  • Knowledge of working onsite at conventions and conferences
  • 5+ years’ experience in customer experience
  • 5+ years’ CVENT event management experience
  • 5+ year’ catering management software

Education

  • Bachelor’s degree or equivalent experience

Physical Requirements / Working Conditions

  • Must be able to lift and transport up to 40 lbs.
  • Work involves physical exertion and/or physical strain, including pushing, carrying, and lifting. May require standing or sitting for long periods of time.
  • Travel up to 20%

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!