Configurator Manager, Heil Environmental

Dover Corporation

Fort Payne, AL

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Environmental Solutions Group encompasses industry-leading brands — Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, and Soft-Pak — to create a premier, fully integrated equipment group serving the solid waste and recycling industry. Through extensive voice-of-customer outreach, in-house engineering and manufacturing capabilities, a wide-reaching service network, and proven industry expertise, Environmental Solutions Group is focused on solving customer problems through environmentally responsible products and providing world-class support. For more information, visit www.doveresg.com.

ESG is a Dover Corporation operating company. Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of over 23,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com.

Operating Company: Environmental Solutions Group - Heil Environmental

Location: Remote within 100 miles of Chattanooga, TN or Fort Payne, AL

Travel: Up to 20% to Chattanooga, TN or Fort Payne, AL

Reports to: Product Configurator Manager

Department: Product Management

POSITION SUMMARY:

The Configurator Manager is responsible for maintaining the programming and the underlying data for the current product configurator for Heil Environmental and to interface with various departments outside of Engineering on Configurator related issues. The Configurator Manager will assist with building and maintaining logic for multiple products inside the Configure One (Revalize) Configurator, troubleshooting, researching options.

ESSENTIAL JOB FUNCTIONS INCLUDE:

  • Maintain the configurator programming.
  • Process Configurator Change Requests (CCRs) as required.
  • Collaborate with IT to perform cost updates.
  • Correct errors in orders originating in the configurator.
  • Add and remove configurator users as required.
  • Documentation of processes.
  • Work with dealers and internal customers to improve functionality.
  • Troubleshoot issues within the configurator.

JOB SPECIFICATIONS:

  • Bachelor’s Degree is preferred, or equivalent experience is required.
  • 1-2 years programming experience.
  • Demonstrated ability to troubleshoot and perform root cause analysis.
  • Ability to work with cross-functional teams.
  • Requires demonstrated knowledge of general office suite applications including word processors, spreadsheets, presentation packages and database applications. Also requires experience with multiple web browsers including Chrome and Firefox.
  • Desired knowledge of SQL, SQL queries, HTML.
  • Heil product knowledge a plus.
  • Prefer JD Edwards, Configure One, or Salesforce experience.

DOVER COMPETENCIES:

Customer Impact

Results Driven

Strategic Mindset

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well organized reports in Microsoft Word, PowerPoint and Excel. Listens to understand input, feedback and concerns. Provides complete information in an open, honest and straightforward manner. Responds promptly and positively to questions and requests.

Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value. Shares best practices with other employees across the business.

Accountability: Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems and progress of work in a timely manner.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: Americas : United States : Alabama : Fort Payne || Americas : United States : Tennessee : Chattanooga

Sub Division : Heil

Job Requisition ID : 46217