Controls Engineer Tech Support – Remote (Night Shift)
Grand Rapids, MI
Dematic Corp. has a need for a Controls Engineer in Dematic's Technical Support group. The successful candidates will have experience working in the material handling industry and directly working with customer remotely using schematics and PLC logic to find and isolate the issue.
This employee can be based anywhere in the continental USA.
What we offer:
- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The base pay range for this role is estimated to be $53,000 - $113,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Tasks and Qualifications:
What You Will do in This Role:
Participates in the support of semi-complex systems that integrate hardware and software.
Provides support in semi-complex material specification, schematic troubleshooting and appropriate follow-up.
Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction
Provides troubleshooting expertise to Dematic's customers
Travel between 20-30% to different customer locations which may include weekends and overtime
What We are Looking For:
2+ year's experience in a related field providing Customer Service Support
Experience with Allen Bradley Logix PLC controls platforms
Experience with controls hardware troubleshooting
Siemens and Modicon PLC experience a plus
Electrical troubleshooting experience
Strong Customer Service mentality
Strong verbal communication skills over the phone
Ability to work independently
Some positions in the U.S. may require vaccination against COVID-19. Where legally permitted or required, offers for such roles are contingent on the candidate providing proof of full vaccination against Covid 19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine). Candidates with medical issues or religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement