Coordinator I, Program Services

American Red Cross

San Diego, CA

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Job Description:

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!


Provides direct nutrition services to WIC participants, individually and in small groups. Screens and documents applicants/participants’ income and address for eligibility. Issues, distributes and is accountable for WIC cards. Provides for smooth office flow of participants. Provides nutrition education and certifies low risk WIC participants. Obtains dietary recall and health history information for the educator and participant; interprets WIC services to the community; and functions in various positions as needed.

American Red Cross Women, Infants, and Children (WIC) is a nutrition-assistance program dedicated to improving the health and development of families with little ones under the age of five. We have big hearts, do rewarding work, and are always growing our skillsets to help others and ourselves thrive.

We recognize that we cannot support others without first supporting ourselves. For that reason, our American Red Cross WIC Program is committed to providing a culture of health and a safe work environment. A culture where team members are supported in enhancing their well-being and making healthy choices for lifelong health.

A few of the many perks of working with us include:

  • An employee wellness and assistance program that creates an engaging and supportive environment for our team members to take charge of their lives
  • Educational and professional growth opportunities including things like work-related trainings, conferences and webinars
  • A healthy work schedule with flexibility to do remote and in-office work
  • Rewards and recognition like annual celebrations, team building, wellness breaks, opportunities for exercise, and cooking demonstrations.

If you are ready to help families with young children grow up healthy as well as support your own personal and professional growth, we’d love to hear from you!


Provides direct nutrition services to individual clients and small groups 75%

  • Answer inquiries, schedules appointments, checks in participants, issues medical and other forms as appropriate.
  • Screens participants / applicants for eligibility.
    • Enters and assesses pertinent information in WIC WISE, and performs all other front desk duties.
    • Obtains participant’s signature on appropriate forms.
    • Documents nutrition education contact in WIC WISE.
  • Issues, distributes, and maintains accountability for CA WIC card inventory.
    • Secures CA WIC card stock, and issues CA WIC cards to participants.
    • Ensures participant’s name is spelled correctly, and that participant receives the correct CA WIC card and food package.
    • Obtains signatures, and prints documents for participant.
  • Provides group education using participant-centered techniques.
  • Provides client centered, culturally competent, individual assessment and education to low risk clients.
  • Translates nutrition and health history information for educators, as needed.
  • Conveys accurate information on topics and implements lesson plans.
  • Refers high risk clients and difficult questions to professional staff.
  • Assists with translation services if necessary.
  • Contacts participants to re-schedule missed appointments
  • Makes referrals to medical and social programs and resources.
  • Meets required WIC breastfeeding competencies.

Promote and Interpret WIC services to the community - 20%

  • Provides accurate interpretation of WIC policies and procedures, both formally and informally.
  • Participates in outreach activities as needed

Carries out any additional assignments required to fulfill the mission of the American Red Cross and WIC 5%

  • Complies with all fiscal and operational requirements prescribed by the American Red Cross and the State WIC Branch, including those outlined in Red Cross employee handbook.
  • Contributes to agency’s caseload, breastfeeding promotion and support, and other department goals.
  • Work in various positions to support co-workers and participants
  • Implements changes as determined by audits in a positive and professional manner
  • Trained in Disaster Response in accordance with skill set

Pay Information: The compensation range for this position is (CA): $16.78/hr. - $17.21/hr.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.


Education: High School or equivalent.

Experience: Must have the ability to work well in a fast-paced environment and to work with a multi-cultural staff and participant population. Minimum 6 months customer service experience. Well-experienced with computer software and knowledge of technology troubleshooting required. Previous WIC participant preferred.

Skills and Abilities: Ability to become proficient with MS Office software, including Word, Excel, PowerPoint and Outlook. Strong interpersonal, verbal and written communications skills. Responds promptly to customer needs. Listens and gets clarifications. Follows policies and procedures. Completes administrative tasks correctly and on time. Uses time efficiently. Demonstrates accuracy and thoroughness. Works with integrity and ethically. Maintains confidentiality. Bilingual required. Spanish or Arabic preferred.

Travel: May be required to travel within San Diego County. A current, valid driver's license with good driving record is required.

Essential Functions/Physical Requirements


Bilingual Spanish

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental Vision plans

• Health Spending Accounts & Flexible Spending Accounts

• PTO + Holidays

• 401K with 5% match

• Paid Family Leave

• Employee Assistance

• Disability and Insurance: Short + Long Term

• Service Awards and recognition

Apply now!  Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

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