Customer Master Business Operations Lead, US & CA

Bristol-Myers Squibb Company

Princeton, NJ

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more:

The enterprise customer master team is part of enterprise master data management, data platform organization. We support cross-functional business capabilities by providing foundational master data. We aim to improve data quality and promote data capability for all our stakeholders.

We seek an energetic and experienced IT professional to join the foundational customer master business operations team for US & Canada. In this role, the candidate will assist key stakeholders and supervise the steward team to ensure delivery of data solutions that meet business requirements and adhere to BMS and regulatory requirements.

Key Accountabilities:
  • Lead adhoc data analytics, data investigation, or data matching projects.

  • Enhance the quality and completeness of customer profile data and perform/coordinate head-to-head comparisons as needed.

  • Develop and oversee reports and metrics to monitor customer master data quality for US & Canada markets.

  • Manage team of onshore and offshore contractors to:

  • Conduct data analysis and investigations as warranted and assist corrective action activities to resolve data quality problems

  • Work with data vendors and other internal applications to remediate data issues

  • Ensure that issue resolution processes are in place and identify proactive continuous improvement opportunities.

  • Develop and govern standard business rules for customer data and monitor stewards’ execution.

  • Create and maintain Standard Operating Procedures, and Work Instructions that reinforce US/Canada customer master solution.

  • Serve as escalation point to address help desk tickets and any data inquiries

  • Effectively work with a broad set of business, IT, stewardship services partner, and services providers to achieve organizational goals.

  • Provide subject matter expertise during functional and business requirements reviews and participate in User Acceptance Testing (UAT) and regression testing as needed.

  • Work across matrix team to ensure compliance with data privacy and protection requirements.

  • Define and implement operational processes and data standards to maintain quality and consistency of the data to aid critical business processes and analytic needs. Monitor adherence to policies and work instructions.

Qualifications & Experience:
  • 2+ years’ experience with master data concepts and customer MDM. Experience/familiarity with Reltio solution a plus

  • 2+ years’ experience with data analysis. Ability to query and analyze large datasets

  • Proficient with SQL. Any programming language a plus

  • 2+ years of business operations experience and demonstrated experience in data stewardship – preferably customer master

  • Experience overseeing consultant or employee resources a plus. Experience managing teams across multiple countries a plus

  • Strong command of business and information requirements for master data management

  • Demonstrated ability to recognize and translate business needs into business system requirements, assisting transforming those requirements into solutions

  • Ability to translate complex concepts and strategy into meaningful communications

  • Knowledge of privacy regulations and data protection requirements

  • Knowledge of PDMA and 21 CFR Part 203 and 21 CFR Part 11 as they relate to validation of systems that reinforce regulated processes for the pharmaceutical industry a plus

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol
Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to Visit to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.