Customer Pick Up Representative Dallas


Irving, TX

Job Details

Job Location:    Dallas DC - Irving, TX
Salary Range:    Undisclosed
Job Category:    Warehouse



To assist the Pick-up customer by ensuring prompt and courteous processing of their order, payment, and/or return.


  • Assure orders are ready for Customer Pick-up, as per department guidelines.
  • Assure customer satisfaction is maintained and resolve customer disputes in a prompt, efficient and courteous manner.
  • Process cash/credit/check payments on account.
  • Maintain accurate records of transactions.
  • Maintain balanced cash/credit drawer.
  • Maintain and balance petty cash.
  • Coordinate communication of customer orders and returns.
  • Follow up with other departments about issues/concerns affecting the Pick-Up Customer.
  • Maintain a secure working environment.
  • Research orders and customer information in IRMS and FDM4.
  • Check inventory, customer credits and other information in FDM4.
  • Ship and invoice orders in FDM4 and IRMS.
  • Make changes to and enter new customer orders as needed.
  • Perform housekeeping duties.
  • Assure compliance with safety regulations.
  • Serve as a member of the Distribution Center team, providing assistance as needed.



  • Strong reading and math skills.
  • Physical agility and stamina to stand, walk, bend for extended periods, and lift (up to 50 pounds).
  • Demonstrated, excellent oral communication and telephone skills.
  • Flexibility with schedule; available to work overtime.
  • In-depth interpersonal skills; demonstrated ability to establish and maintain effective relationships with customers.
  • Good computer skills; data entry, retrieval.
  • Good knowledge of product lines.
  • Demonstrated ability to prioritize.
  • Demonstrated ability to resolve customer disputes face-to-face.
  • Strong knowledge of IRMS and FDM4.

Previous positions that are necessary background experience to qualify for this position.

  • Previous experience at Broder Bros., Co. or in customer service environment

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