Customer Service Engineer


Austin, TX

Base Pay Range: $31.45 - $53.47 Per HourPrimary Location: USA-TX-Austin-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location. The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.


The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

The primary responsibility for a KLA Field Support Engineer: perform repair & maintenance activity inside a semiconductor plant on Bright-Field, Dark-Field, Macro/Micro inspection, Thin Film, Resistivity & Surface measurement, and Optical Metrology equipment.
Service activities include modifying, troubleshooting, diagnosing and repairing of highly complex capital equipment at inside customer premises.
• Represent the company to the customer and assume accountability for customer satisfaction with service performance
• Assure optimum quality of system equipment
• Coordinate actions with customers to maximize production time

• Evaluate, analyze, diagnose and troubleshoot technical problems
• Repair and modify equipment at customer facility
• Repair some board level problems using standard procedures, oscilloscope, and volt meters
• Repair of system level problems based on KLA technical knowledge and KLA training
• Once Trained, provide guidance and technical assistance to other Engineers as needed
• Up to 20% travel in North America to support other customer facilities, as well as training
• Conduct customer orientation training on all aspects of equipment user applications
• Prepare/Document reports on support activity to customers
• Provide timely billing invoice to customer for service activity

Minimum Qualifications

Bachelor's level degree or work experience of 2-3 years or equivalent combination of experience + education

The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.