Customer Service

Dairy Farmers of America

Grand Rapids, MI

  • Interacts with customers via the phone.
  • Provides information in response to inquiries about accounts, products, and services.
  • Handles customer complaints, special orders, or returns in-store or via phone or mail.   
  • Answers customers' questions regarding product or service and operation or maintenance. 
  • Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.   
  • Works independently to resolve customer service and routing issues as they arise.
  • Places orders and coordinates order processing.
  • Coordinates with Sales and Logistics regarding special deliveries.
  • Develop knowledge of all products and customer files, follows through on communications with Sales as needed.   
  • Advises manager of problems as they relate to our customer’s needs.
  • Collaborates with other departments to coordinate activities of individual departments to maintain a high level of customer service.
  • Solves problems with desire to produce exceptional results.
  • Perform related duties as required.