• Interacts with customers via the phone.
• Provides information in response to inquiries about accounts, products, and services.
• Handles customer complaints, special orders, or returns in-store or via phone or mail.   
• Answers customers' questions regarding product or service and operation or maintenance. 
• Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.   
• Works independently to resolve customer service and routing issues as they arise.
• Places orders and coordinates order processing.
• Coordinates with Sales and Logistics regarding special deliveries.
• Develop knowledge of all products and customer files, follows through on communications with Sales as needed.   
• Advises manager of problems as they relate to our customer’s needs.
• Collaborates with other departments to coordinate activities of individual departments to maintain a high level of customer service.
• Solves problems with desire to produce exceptional results.
• Perform related duties as required.  

$18.62