Customer Service Representative

Overhead Door Co. Of Springfield

Asheville, NC

Overhead Door Company of the High Country™, a DH Pace Company, Inc., is currently looking for a Customer Service Representative to join our team. The ideal candidate must have a strong attention to detail, excellent communication skills, the ability to multi-task, and work efficiently in a fast-paced work environment. Job seekers with previous customer service, receptionist, retail, administrative assistant, and billing experience excel in this position. 


  • Triage incoming calls from customers that require service/sales.  Work with the customer to understand their need and schedule the appropriate service.
  • Promote all products, services, and quote accurate pricing when appropriate.
  • Enter detailed information in the customer service ticket that allows the dispatcher to match the best qualified technician to the customer's need.
  • Represent the company in a professional manner with good customer service and verbal communication skills.
  • Performs other related administrative duties and responsibilities as assigned.


  • Must have a high school diploma or equivalent.
  • Experience in retail, customer service, administrative positions preferred.
  • Must have good computer skills with working knowledge of Microsoft Office Word, Excel, and Outlook.
  • Must have very good phone etiquette.
  • Must have an outgoing personality and a natural affinity for taking care of customers.
  • Must have good time management skills; have exceptional organizational skills and have the ability to multi-task.
  • Must be a fast learner and able to work efficiently in a fast-paced work environment.
  • Must have strong attention to detail and excellent communication skills.

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years!  We have 50+ US offices in 24 states with 2022 company-wide sales $900+ million. 

We set the tone for success, reward hard work and put employees first:

  • Exposure to tenured DH Pace leaders will invest time in associate growth and development.
  • Access to online training material to enhance professional skills and product knowledge.
  • Competitive compensation.
  • Comprehensive total benefits package including medical, dental, vision, life and disability coverage.
  • Employer-Match 401k retirement plan.
  • Paid Time Off plan.

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Company: DH Pace Company, Inc.