Overhead Door Company of the High Country™, a DH Pace Company, Inc., is currently looking for a Customer Service Representative to join our team. The ideal candidate must have a strong attention to detail, excellent communication skills, the ability to multi-task, and work efficiently in a fast-paced work environment. Job seekers with previous customer service, receptionist, retail, administrative assistant, and billing experience excel in this position. 

JOB RESPONSIBILITIES:

• Triage incoming calls from customers that require service/sales.  Work with the customer to understand their need and schedule the appropriate service.
• Promote all products, services, and quote accurate pricing when appropriate.
• Enter detailed information in the customer service ticket that allows the dispatcher to match the best qualified technician to the customer's need.
• Represent the company in a professional manner with good customer service and verbal communication skills.
• Performs other related administrative duties and responsibilities as assigned.

JOB REQUIREMENTS:

• Must have a high school diploma or equivalent.
• Experience in retail, customer service, administrative positions preferred.
• Must have good computer skills with working knowledge of Microsoft Office Word, Excel, and Outlook.
• Must have very good phone etiquette.
• Must have an outgoing personality and a natural affinity for taking care of customers.
• Must have good time management skills; have exceptional organizational skills and have the ability to multi-task.
• Must be a fast learner and able to work efficiently in a fast-paced work environment.
• Must have strong attention to detail and excellent communication skills.

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years!  We have 50+ US offices in 24 states with 2022 company-wide sales $900+ million. 

We set the tone for success, reward hard work and put employees first:

• Exposure to tenured DH Pace leaders will invest time in associate growth and development.
• Access to online training material to enhance professional skills and product knowledge.
• Competitive compensation.
• Comprehensive total benefits package including medical, dental, vision, life and disability coverage.
• Employer-Match 401k retirement plan.
• Paid Time Off plan.

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Company: DH Pace Company, Inc.

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