Customer Service Representative

The NEFCO Corporation

East Hartford, CT


NEFCO is a construction supply company. We provide support to our contractors by serving as the channel that unites them with the construction products that they need. When it comes to the contractor, we are always there when they need us. We never stop working for them. When they build, we build together. #unitedwebuild

The Customer Service Representative will be primarily responsible for handling of the day-to-day customer issues such as customer returns, missing product, missed deliveries, wrong material and sales errors.

Job Duties:

· Establish strong working relationships with employees and customers to ensure service levels are exceeding customer’s expectations

· Resolve product or service problems by clarifying the customer’s complaint, determine the root of the problem, explain the solution, expedite any correction and follow up

· Process customer adjustment and close out credits. – Create paperwork for customer returns and process credits

· Dispatch for driver; get contact info, wrong addresses when a driver is having a problem

· Contact drivers for Estimated Time of Arrival for customers

· Handle Return Authorizations with Vendors

· Access daily delivery manifests

· Maintaining the hot list; communicating between appropriate departments


· Demonstrate strong ability to work in fast pace, high pressure environment

· Excellent computer skills and capability to adeptly operate NEFCO’s Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite

· Excellent verbal and written communication skills

· Strong customer service skills

· Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers;

· Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail.



· Degree is preferred (although industry experience may be considered in lieu of degree)

· 3-5 years of work experience (preferably in construction supply sales)

Essential Functions:

· Keyboarding

· Converse verbally on phone and in person