Job Details

What you will do

Under general supervision, must be able to provide support for your accounts and support to all channels, (i.e. Customers, Regional Managers, Engineers, Plants, etc.), process orders, research and responds to customer inquiries, and addresses customer concerns/issues within designated timeframes.

How you will do it

• Serve as primary communications link between customers, sales staff, plants and other departments on inquires, order related issues, product information, credits and other issues pertaining to customers’ accounts via email, fax, or phone.
• Process and change orders, credits, and product return authorizations and daily emails.
• Run customer order reports to proactively get orders shipped. – All other duties as assigned by the Customer Service Manager.
• Promptly issue Credit, Debit or Return Material Authorizations.
• Actively support on products shipping
• Manage proposal log and orders backlog
• Actively work on Account Receivables tasks

What we look for

Required

• Must be 18 years old
• High School Diploma or GED required
• Effective communication skills (written and verbal)
• Knowledge of Microsoft Office and other required programs
• Able to do manual work such as shipping and packing, if needed

Preferred

• Problem solving skills
• Flexibility to perform other duties as assigned
• Punctual
• Self-motivation
• Team player
• Bilingual (English X Spanish or English X Portuguese)

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.