E&E Manufacturing Co., Inc.

Plymouth, MI

Customer Service Representative Role Description:

The Customer Service Representative is responsible to maintain accurate and complete customer   sales order and release schedules.   They are to communicate with customer on a regular basis to ensure customer satisfaction.

Customer Service Representative Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential job functions. Also, additional job duties may be assigned.

• Maintains customer related files for all purchase orders and release records.
• Maintains an accurate and complete sales order file for each customer.
• Pulls and updates EDI communications daily as required.
• Ensure that weekly releases for each customer are entered and updated as received.
• Reconciles Customer CUMs weekly. Complete CUM roll end of year per customer process.
• Review inventory levels on parts daily to ensure customer demands are covered.  Coordinate with inventory control any suspect items or variances report by shipping.
• Projects weekly product shortages to production & outside service schedulers.
• Coordinates customer requirements with production scheduler & and outside service scheduler to ensure that customer are shipped on time and according to schedule.
• Coordinates jobs balance out with production scheduling to ensure the avoidance of obsolescence claims and inventory levels.
• Coordinates all engineering changes to avoid obsolescence.
• Orders and monitors expendable packaging needs for production in accordance of customer requirements  
• Plans and schedules daily shipping requirements.
• Complete customer specific shipping documents such as Pro-forma Invoices and SLI’s
• Updates, monitors and maintains customer shipping schedules 
• Coordinates all customer related activities with purchasing, production, quality, engineering, accounting and shipping.
• Communicates and coordinates with customer any productions matters that related to their schedules.
• Provide logistical support for customer container programs and ensures appropriate levels of containers stock is available to support production.
• Builds and maintains excellent working relationships with customers
• Alerts production to potential problem areas in regards to customer needs.
• Ensures that ASN transmissions are done in a timely fashion to meet customer requirements
• Coordinates with MIS department all customer EDI requirements and assists with testing and development when necessary.
• Participates in the year-end physical inventory
• Participates in maintenance of IATF16949 standards
• Working Safely as a condition of employment.
• Work with Accounting regarding open Receivables and invoice discrepancies weekly
• Provide on-call support for customers and E&E shipping department 
• Book expedites as required; Maintain premium freight log  
• Complete customer related complaints and required paperwork (DMR’s, STR’s, shortages, etc.)
• Other duties as assigned 

Education:

• Associates degree required. Bachelor’s degree preferred. 

Experience:

• 2-4 years of related experience. Experience in an automotive manufacturing setting is preferred. \

Certifications:

• American Production and Inventory Control Society (APICS - CPIM) preferred.

Benefits

E & E offers a competitive wage, solid opportunity, and a career path to success. We offer comprehensive benefits such as medical, dental, vision, life insurance, short-term and long-term disability, 401 (k) program, and free membership to local gym.