Description

Do you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative. We are looking for a Customer Service Representative (CSR) who will engage with our customers, provide exceptional service, and ideally has some purchasing or inventory management knowledge. 

Responsibilities: 

• Create and track all sales and purchase orders, manage assigned inventory

• Manage all material shipping, receiving, and shipment to the plant and various reports

• Maintain the Repair Log to track history, certifications, repairs

• Competitively quote external services to ensure the lowest costs while maintaining quality 

• Receive invoices from subcontractors to ensure the accuracy of pricing and material

• Ensure accurate order entry, follow-up, and receipt of products

• Submits monthly billing to customer

• Provide coverage in the warehouse when necessary, including receiving, picking, and packing material, conducting inventory cycle counts, and replenishing materials

• Follow up with all suppliers for improved delivery of items when required 

• Prepare all vendor audit paperwork for all required invoice audits 

Requirements

• A high school diploma and 1-3 years of customer service experience is preferred

• Able to complete assigned tasks working with little to no supervision 

• Good written and oral communication skills and excellent organizational skills 

• Detail-orientated and intermediate knowledge of Microsoft Word, Excel, and Outlook

• Knowledge of purchasing or inventory management is desirable

• Able to sit or walk for extended periods of time and lift up to 35 pounds 

· Safely use pallet jacks and hand carts to move materials 

• Comply with all safety guidelines to ensure a safe work environment

• Successfully pass the required pre-employment background check and drug screen

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