Overview

Customer Service Representative will ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.  Builds and maintains business relationship with customers by providing prompt and accurate service to ensure customer satisfaction and to promote loyalty.

Responsibilities

• Provides a high energy, positive, and enthusiastic customer service experience to all internal and external customers• Consistently provides a high level consultative experience by actively engaging our customers regarding their needs and challenges, answering product and service questions, and proactively recommending products and services• Communicates with customers, primarily by telephone and email, to help setup new accounts, take orders, track shipments, expedite orders, create return requests, and research\recommend products• Actively listens for product, service, or membership cross-selling opportunities• Resolves product or service problems in a timely manner by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;expediting correction or adjustment• Possesses thorough knowledge of products, processes, and policies to meet and exceed customer requirements• Connects customers with other areas of the company where appropriate to ensure that their needs are met; follows up after referral to ensure resolution• Reviews customer related reports daily and resolves any noted problems or delays to ensure a high level of service to our customers • Proactively works with other departments to ensure service standards are met and exceeded• Achieves individual and team service, sales, and developmental goals• Actively participates in training classes as scheduled by department manager• Maintains customer records by updating account information• Ability to multi-task, prioritize, and manage time effectively• Utilizes tools, manuals and catalog to improve technical & product knowledge• Cross trains in all aspects of Customer Service Department• Other duties as assigned

Qualifications

• High School diploma or GED required. Associates or Bachelor degree preferred.• 3-5+ years customer service experience required• Previous inside sales or tech support experience is a plus• Mechanically inclined individual familiar with manufacturing and distribution environments preferred• Sales order system and order entry experience required; Previous experience with SAP a plus

 

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us.

 

We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.

 

EEO Statement

 

Equal Opportunity Employer

Sonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

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