• All levels of Sales Administration Management including order entry/status, order tracking, return goods processing, product knowledge requests, and routine communication with B2B customers and sales team
• All levels of Customer Service Administration Management including product knowledge requests, product registration processing, service request processing, and routine communication by phone and email with consumers/prospective clients/product owners
• Technical Service Assistance via phone, email, and text for Customers/Installers/Plumbers
• Maintain and expand the company’s database of prospects using Salesforce CRM
• Enter new customer data and update changes to existing accounts in Salesforce CRM
• Take ownership and accountability to manage Sales and Service Cases to their conclusion
• Maintain and ensure timely and adequate responses to phone and website requests
• Ensure follow-up by passing leads to appropriate team members with calls-to-action, dates, complete profile information, sources, etc.                   
• Handle inbound, unsolicited prospect calls
• Handle/route inbound service calls/emails
• Assist in creating RFQ responses to potential clients
• Emphasize product/service features and benefits, quote prices, answer all questions regarding product line
• Make outbound follow-up calls to existing clients via telephone and email
• Attend periodic sales training as applicable.                                             
• Appropriately communicate and represent brand identity and corporate position

Requirements:                                                                                                         

• University or college degree or an acceptable combination of education and experience
• Solid experience in upscale customer service, data entry, call control and time management
• Knowledge of sales principles, methods, practices, and techniques
• Strong problem identification and objections resolution skills
• Ability to build and maintain lasting relationships with customers
• Exceptional verbal, written and interpersonal communication and presentation skills
• Self-motivated, with high energy and an engaging level of enthusiasm
• Ability to perform basic calculations and mathematical figures
• Ability to work individually and as part of a team
• High level of integrity and work ethic

Preferred:                                                                                                                  

• Salesforce or other CRM platform experience - 2-3 years
• SAP or other ERP platform experience - 2-3 years
• Microsoft Office experience including Word, Excel, PowerPoint - 4-5 years
• Customer Service Experience in an affluent community or with an upscale product - 2-3 years
• Experience working closely with Sales and Service Professionals and/or Appliance Repair Technicians

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