Customer Service Representative – Zip North America

Culligan Water Conditioning

Rosemont, IL

  • All levels of Sales Administration Management including order entry/status, order tracking, return goods processing, product knowledge requests, and routine communication with B2B customers and sales team
  • All levels of Customer Service Administration Management including product knowledge requests, product registration processing, service request processing, and routine communication by phone and email with consumers/prospective clients/product owners
  • Technical Service Assistance via phone, email, and text for Customers/Installers/Plumbers
  • Maintain and expand the company’s database of prospects using Salesforce CRM
  • Enter new customer data and update changes to existing accounts in Salesforce CRM
  • Take ownership and accountability to manage Sales and Service Cases to their conclusion
  • Maintain and ensure timely and adequate responses to phone and website requests
  • Ensure follow-up by passing leads to appropriate team members with calls-to-action, dates, complete profile information, sources, etc.                   
  • Handle inbound, unsolicited prospect calls
  • Handle/route inbound service calls/emails
  • Assist in creating RFQ responses to potential clients
  • Emphasize product/service features and benefits, quote prices, answer all questions regarding product line
  • Make outbound follow-up calls to existing clients via telephone and email
  • Attend periodic sales training as applicable.                                             
  • Appropriately communicate and represent brand identity and corporate position


  • University or college degree or an acceptable combination of education and experience
  • Solid experience in upscale customer service, data entry, call control and time management
  • Knowledge of sales principles, methods, practices, and techniques
  • Strong problem identification and objections resolution skills
  • Ability to build and maintain lasting relationships with customers
  • Exceptional verbal, written and interpersonal communication and presentation skills
  • Self-motivated, with high energy and an engaging level of enthusiasm
  • Ability to perform basic calculations and mathematical figures
  • Ability to work individually and as part of a team
  • High level of integrity and work ethic


  • Salesforce or other CRM platform experience - 2-3 years
  • SAP or other ERP platform experience - 2-3 years
  • Microsoft Office experience including Word, Excel, PowerPoint - 4-5 years
  • Customer Service Experience in an affluent community or with an upscale product - 2-3 years
  • Experience working closely with Sales and Service Professionals and/or Appliance Repair Technicians