At KA Components, a Customer Service Representative (CSR) is a Multi-Faceted Role with Opportunities for Growth and Development!

Position Overview

1. Manage order scheduling which entails production, hold spots, changing delivery dates, and communication.

*Benefits to Company – Effective management of schedule and delivery

*Standards – Daily: Determine delivery dates and publish, hold spot entry and monitoring, order entry in MiTek and Ally, print paperwork for jobs ready to order, obtain delivery information and/or resolves issues. Weekly: Order Status Reports to all customers

1. Invoicing and DIB

*Benefits to Company – Provide timely invoicing to our customers.  

*Standards – Daily invoicing based upon delivery and/or 30 days built in our yard.  Also obtain DIB authorization numbers and log into MiTek for accounting. 

1. Customer Service/Reception

*Benefits to Company – Provide a single contact point for incoming calls from customers, sales, and production. 

*Standards – Increased customer satisfaction & provides professional atmosphere to office. 

1. General Administrative Duties

*Benefits to Company – Provides support throughout organization. 

*Standards – Sends quotes, producing layouts and drawings when necessary, receive deliveries, order office and plant office supplies & backout to select HR functions.

Accounts payable data entry and file management

Essential Duties

• Production Scheduler 
• Determine delivery dates and publish 
• Order entry in Mitek and Ally
• Hold spot entry and monitoring
• Print paperwork for jobs ready to order
• Customer Service – Customer calls, Sales calls, Production calls
• Change delivery dates – determine dates available, reassign date and notify all parties

Invoicing

• Send quotes to customers, producing layouts and drawing to attach as needed
• Work with CRT for extra production availability, provide build information and delivery detail
• Obtain delivery information – maps, missing directions, special contact instructions
• Resolve issues for KA drivers on jobsite deliveries
• Provide monthly commissions and incentives to payroll
• Answer phone
• Receive deliveries and notify 
• Receptionist 
• Accounts payable data entry and file management 
• Hand out/collect/copy, in HR’s absence:  payroll checks, paperwork needed, applications
• Order office and plant office supplies
• Obtain DIB (Do It Best) authorization numbers and log in Mitek for accounting
• Reporting:        Daily – to management Invoicing and New Orders    
• Hold Spot by salesman – on request or weekly

                             Order Status Reports – all customers weekly

                             Monthly (as time allows):

                                           Designer Tracking

                                           Salesman Budget 

                                           Commission Tracking 

Benefits and Perks:

• Medical, Dental, and Vision insurance options, all starting first of the month following date of hire
• 401K with company match
• Flexible Spending Account or Health Savings Account options included
• Long Term Disability, paid for by employer
• Short Term Disability, paid for by employer
• Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
• PTO and Paid Holidays