Customer Service Representative/Accounts payable

K. Component, Inc.

Otterbein, IN

At KA Components, a Customer Service Representative (CSR) is a Multi-Faceted Role with Opportunities for Growth and Development!

Position Overview


  1. Manage order scheduling which entails production, hold spots, changing delivery dates, and communication.

*Benefits to Company – Effective management of schedule and delivery

*Standards – Daily: Determine delivery dates and publish, hold spot entry and monitoring, order entry in MiTek and Ally, print paperwork for jobs ready to order, obtain delivery information and/or resolves issues. Weekly: Order Status Reports to all customers


  1. Invoicing and DIB

*Benefits to Company – Provide timely invoicing to our customers.  

*Standards – Daily invoicing based upon delivery and/or 30 days built in our yard.  Also obtain DIB authorization numbers and log into MiTek for accounting. 


  1. Customer Service/Reception

*Benefits to Company – Provide a single contact point for incoming calls from customers, sales, and production. 

*Standards – Increased customer satisfaction & provides professional atmosphere to office. 


  1. General Administrative Duties

*Benefits to Company – Provides support throughout organization. 

*Standards – Sends quotes, producing layouts and drawings when necessary, receive deliveries, order office and plant office supplies & backout to select HR functions.

Accounts payable data entry and file management

Essential Duties

  • Production Scheduler 
  • Determine delivery dates and publish 
  • Order entry in Mitek and Ally
  • Hold spot entry and monitoring
  • Print paperwork for jobs ready to order
  • Customer Service – Customer calls, Sales calls, Production calls
  • Change delivery dates – determine dates available, reassign date and notify all parties


  • Send quotes to customers, producing layouts and drawing to attach as needed
  • Work with CRT for extra production availability, provide build information and delivery detail
  • Obtain delivery information – maps, missing directions, special contact instructions
  • Resolve issues for KA drivers on jobsite deliveries
  • Provide monthly commissions and incentives to payroll
  • Answer phone
  • Receive deliveries and notify 
  • Receptionist 
  • Accounts payable data entry and file management 
  • Hand out/collect/copy, in HR’s absence:  payroll checks, paperwork needed, applications
  • Order office and plant office supplies
  • Obtain DIB (Do It Best) authorization numbers and log in Mitek for accounting
  • Reporting:        Daily – to management Invoicing and New Orders    
  • Hold Spot by salesman – on request or weekly

                             Order Status Reports – all customers weekly

                             Monthly (as time allows):

                                           Designer Tracking

                                           Salesman Budget 

                                           Commission Tracking 

Benefits and Perks:

  • Medical, Dental, and Vision insurance options, all starting first of the month following date of hire
  • 401K with company match
  • Flexible Spending Account or Health Savings Account options included
  • Long Term Disability, paid for by employer
  • Short Term Disability, paid for by employer
  • Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
  • PTO and Paid Holidays

Work Location: Lafayette, Indiana