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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

**** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment ****

Join us—Where your Career is a Force for Good!

Job Description:

Why Choose Us?
As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity.

Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

OUR IDEAL CANDIDATE:

Will provide excellent customer service to our internal and external customers which include, but are not limited to blood donors, blood drive sponsors and departmental staff. Have the ability to multitask in a fast pace and ever-changing environment. Also support marketing promotional campaigns including but not limited to donor feedback activities, data initiatives, and/or special projects.

WHERE YOUR CAREER IS A FORCE GOOD

Key Responsibilities:

• Support blood services customers through multiple channels - Including but not limited to –

· Database maintenance

· Direct mail

· Email

· Facebook

· Health History support

· Modifications/Data Entry

· Mobile App support

· Phone Calls

· Scheduling appointments

· Tele-recruitment

· Text

· Web support

Operational and Administrative Support

• Operational support and administrative duties using one or multiple systems with little supervision
• Exercising confidentiality, independent discretion, and judgment.
• Prepare reports as requested
• Training as necessary.
• Other tasks could include list generation, scheduling appointments, requesting donor cards, and any other activities required to support our customers.
• Coordinate work with internal and external audiences, including vendors, and identify appropriate escalation paths for work activities as needed.
• Receive customer communications nationwide. Resolve customer issues directly and/or work with any internal team member to escalate and resolve issues quickly to ensure satisfaction.
• Develop, coordinate and execute the response to a customer request including direct contact with a donor or sponsor. Provide excellent customer service during any touchpoint with donors, sponsors, or internal team members.
• Personal Responsibilities -
• Accountable for daily and weekly productivity.
• Attendance
• Quality Assurance
• Monthly Reviews
• Maintaining a professional work environment

Standard Schedule:

11:45 am - 8:15 pm Central Standard Time

Sunday - Thursday, or Tuesday- Saturday

Training hours will be 10 am to 6:30 pm Central Standard Time

M-F for approximately 3 months.

*It is imperative that you are here during ALL necessary training.

Pay Information: $16.97/hr

What You Need to Succeed:

• High school diploma, specialized business, or secretarial/administrative training required and Associate’s or Bachelor’s degree preferred.
• Minimum one year of related customer service work experience
• Advanced level of computer skill proficiency, including knowledge of word processing, Excel spreadsheet and database applications, website/internet tools, and Microsoft Office applications is required.
• Experience (CRM) Customer Relationship Management marketing organizations preferred.

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401K with 4% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Apply now!  Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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