Dealer Contact-Temporary

HMI Materials Handling Equipment

Hyg Us Danville, IL

Job Title

Job Family

Job Description

Put a LIFT in Your Career! Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Dealer Contact-Temporary located in our Parts Distribution Center in Danville, IL.

The Dealer Contact Job Duties include:

Assist all dealers in all parts order related concerns including parts identification, ordering, expediting, tracking, etc. Coordinates between dealers and various parts departments in areas regarding parts returns, core returns, parts claims, invoicing, credits, etc. This position has the ability to communicate by adapting effortlessly to various cultures and tendencies. Position is the prime point of image projection and responsiveness for the distribution chain and is critical to customer satisfaction. Further required to motivate other Company resources and redirect resources toward aggressive and often at premium resolution expense. Incumbent must possess interpersonal skills to overcome objections and be able to change the minds and direction of others.

The Successful Dealer Contact Will Provide the Following Key Accountabilities:

Assist all dealers in part identification issues
Assist all dealers in expediting backordered parts.
Assist all dealers in determining order status by utilizing various logistic tools available providing tracking/proof of delivery information.
Addressing quality issues set forth by dealers, end users, and various other company personnel worldwide by researching prints, GA drawings, ECN’s, engineering lists, and VASP list. This entails working closely with warehouse inspectors, Engineers, and Quality Assurance.
Monitor, track, and expedite status of Red Alert and TCS level orders.
Procuring service grams, illustrations, MSDS sheets, kit breakdowns, assembly information, and merchandising program information.
Assist Dealers with parts/core return problems and credit memos.

The Dealer Contact Must Meet the Following Minimum Qualifications:

BS Degree or AAS with 1 year related experience.
In lieu of college degree, high school diploma will be accepted with 2-6 years of relevant experience.

Skills and Experience Desired:

Data Analysis/Problem Solving Skills
Excellent Communication/Customer Service Skills
Parts/Service Manual Knowledge & Print Reading Skills
Familiarity with telematics industry

Additional Information:

This position is at times extremely stressful due to multiple competing interests and priorities from various sources. Department has the greatest amount of dealer contact in the Aftermarket & directly effects the sale of units. To maximize efficiency, this position has to adapt to different dealer cultures across industries instantaneously while providing the best customer service in the industry.

Who we are:

HYG designs, engineers, manufactures, sells and services a comprehensive line of lift trucks and aftermarket parts marketed globally under the Hyster and Yale brand names. We are one of the global leaders in the Material Handling industry and have been building relationships and partnering with our customers, suppliers, dealers and employees for over 90 years.

What we offer:

Hyster-Yale Group offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

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Job ID

0029

Employment Type

Full time

Work Hours

Travel Required

Primary Location

HYG US Danville, IL

Address

1010 East Fairchild Street

Zip Code

61832

Field-Based

Relocation Assistance Available