Director Global Learning Operations


Westerville, OH

Who we are:

Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and innovation.

As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers’ vital applications run continuously, perform optimally, and scale with business needs.

Why Join Us?

  • Meaningful and Fulfilling Work
  • People-focused Values
  • Global Talent Center
  • Recharge Your Potential

#ArchitectsOfContinuity #WeAreVertiv

Vertiv has a transformational leadership opportunity for a Director, Global Learning Operations in Westerville, OH. The Learning Operations Director will set and execute strategy for the Learning Operations and Enterprise Systems teams and align strategy and activities to the needs of the business. They are responsible for recruiting, developing, and managing a team of instructional designers and learning system owners/administrators who will support learning design and operations for the global Vertiv L&D teams, with the goal of implementing global standards and improving Learner Experience (LX). They are the owner of the Docebo Learning Management System (LMS) platform.

The Director, Learning Operations will enable the global scale of learning programs through the management of a common platform and learning and performance technologies architecture. This role will partner with regional and global L&D program owners and teams to ensure the development and delivery of critical learning and development solutions. They will design reporting, dashboards, and other analytic tools to measure learning effectiveness, provide this information back to the business and use data to inform continuous improvement efforts. 


  • Set strategic direction for and design learning technologies architecture to include learning management system (LMS), integrations, performance support platforms, authoring tools and software. 
  • Primary contact to oversee the Global Business Solutions (GBS) team to include talent selection, LMS administration and instructional/media design.
  • Direct the Enterprise Systems L&D team, focusing on role-based learning to include onboarding and continuing education required as new processes and system updates are deployed.  
  • Oversee centralized learning operations to include global program deployment via learning management system (LMS), student communications, vendor selection and management, budget management, LMS reporting and analytics. 
  • Defines and documents LMS configurations, integrations, data entry standards, master data management processes, operational procedures.
  • Manages the day-to-day operations, configuration, support, and maintenance of the LMS.
  • Develops strong partnerships with IT, Security, Legal and other required teams to ensure LMS is compliant with global requirements and standards. 
  • Improve Vertiv global LX, taking into consideration regional, language and cultural differences.
  • Develop and implement a global learner feedback and training effectiveness and KPI/ROI measurement process and scorecard.
  • Collaborate with regional L&OD teams to design and implement global learning and design standards and implement a quality control process to ensure adherence to standards.
  • Establish and scale student communication and change management process and standards in support of learning initiatives.

Education & Certfications;
• Bachelors or Masters degree in adult learning or other related field

• 7+ years of broad and progressive experience in the Learning & Development space
    • Change Management
    • Power BI
    • Coaching
    • Instructional Design

• Bachelor's degree or equivalent experience in, Organizational Development, Education, Instructional Design, Communications
• Proven experience managing LMS platforms, integrations, and reporting. 
• Strong consultant approach to client relationships.
• Exceptional interpersonal skills, with demonstrated abilities to communicate effectively (written and oral) with employees at all levels
• Solid organizational and project management skills; ability to manage multiple priorities concurrently and with little oversight; outstanding execution and follow-through
• Resourceful, adaptable to change, with a bias for action and ability to easily navigate between high level strategy and roll-up sleeves execution
• Proven success in analyzing performance problems, conducting needs assessment, and implementing appropriate solutions.

Travel:  10%

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. 

 OUR CORE PRINCIPALSSafety.  Integrity.  Respect.  Teamwork.  Diversity & Inclusion.


•  Customer Focus

•  Operational Excellence

•  High-Performance Culture

•  Innovation

•  Financial Strength


•  Own It

•  Act With Urgency

•  Foster a Customer-First Mindset

•  Think Big and Execute

•  Lead by Example

•  Drive Continuous Improvement

•  Learn and Seek Out Development

 At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.