Director, Testing Community of Practice & Governance

Merck Cherokee

West Point, PA

Job Description

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We work with internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

We are seeking an enthusiastic, forward-thinking professional to join our team.

Position Description:

As the Product Manager – Testing Community of Practice (CoP) and Governance Practices, you will be a member of the Quality Engineering leadership team and work with the Quality Event (QE) value team to coordinate priorities across the squads and practice areas with a focus on the Testing Community of Practice and Governance practice to provide direction in defining and managing the testing CoP and Governance for platform and process compliance across IT.

The Product Manager is responsible for product definition and planning, roadmap design and development, new product platform launches, standards and frameworks, knowledge repository, and appropriate support to educate customers to increase adoption of Self-Service QE capabilities.

In addition, the Product Manager will oversee all scope of services, will interact with the Report, Metrics, Analytics service to measure service performance, will work with the Vendor Management team and vendors on all test related topics, including Marketplace role descriptions, skills requirements, and resource performance.

Responsibilities but not limited to:

Set direction and guide the introduction and use of techniques, methodologies, and tools, to match overall business requirements, ensuring consistency across all user groups for the Community of Practice.

Partner with value team to develop objectives and metrics for the Community of Practice and Governance.

Work with vendors, procurement, product managers to assure platform and process compliance

Will gather and maintain video library consists of Self-learning videos/vendor tool related contents etc.

Will invite/request participants from other internal product lines for demo/discuss on QE topics and tools.

Will utilize appropriate communication channels to educate customers of trainings, documents, updates, etc.

Will utilize staff to setup workshops to assist customers with additional learning.

Will maintain Yammer channel where customers can connect to any queries. COP team will respond with the requested information.

Will act as a one stop shop for guidelines, standards, best practices, templates, and other knowledge repositories.

Sets the vision for how to document and communicate testing best-in-class products, standards, frameworks, guidelines, and libraries anticipating future business capabilities and ensures that vision is realized through the implementation of the product strategy within Quality Engineering.

Position Qualifications:

Education Minimum Requirement:

BSc Degree in Computer Science, Engineering, or equivalent experience or

MSc Degree

Required Experience and Skills:

Experience in product and people management (e.g., in an organizational unit with 5+ team members)​.

Experience managing distributed teams which are comprised of both internal and external resources located on and offshore.

5+ years of strong experience owning and delivering digital products​ and content throughout their entire lifecycle.

2+ years of expertise with SharePoint, ServiceNow, Customer Marketing, newsletters, Teams, Yammer, and others.

Experience in web site development, content management, and strong written skills.

Knowledge of test management tools, test data management tools, test automation tools, and performance tools such as ALM, Xray, qTest, Loadrunner, Jmeter, Junit, Java, Tosca, Robot, etc.

5+ years guiding projects in Agile (Scrum) development methodology.

Strong influence skills and the proven ability to drive organizational change​.

Strong communication skills with ability to align the organization on complex technical and content decisions​.

Experience with OKRs.

Who we are …

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Residents of Colorado

Click here to request this role’s pay range.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Learn more about your rights, including under California, Colorado and other US State Acts

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:



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