Overview

Performs used equipment evaluation, repairs, maintenance and preparation per standard used /remanufacturing processes. Performs quality assurance inspections and final testing on finished products. Ensure all units meet or exceed specifications in Department Quality Plan and in the Technical Service Manuals. Ensures specific products and technology programs are executed into the field effectively while maintaining ongoing product quality and services to all stakeholders. Supports the field as needed.

Responsibilities

Field Support - Assists in field support for new product introductions, installations and A2B relocations. - Informs Management on escalation status. Documentation/Knowledge transfer - Maintains and updates problem records and reports any resolved/unresolved problems. - Ensures all tasks, regardless of owner, are completed in a timely fashion. - Completes Software upgrades confidently and in a timely manner. - Must understand and show competence in Media related issues and be able to discuss the interaction between Ink & Media. Product Reconditioning - Full understanding of ORS and utilizes its dashboard for field support. - Assists in maintaining ongoing product quality. - Performs assigned configurations each day at or above the established benchmark for all models done. - Completes repairs and maintenance on used equipment within the PRC goals (for either transfer triage/evaluation or for final preparation for delivery or within the Technical Service Manuals guidelines and the Work Instruction and Quality plans. - Maintains all technical information and Canon property assigned. - Communicates well with fellow team members, internal customers, supervisors and other internal departments regarding the timely completion of assigned work related to pre-installs and/or preparation of Used machines. - Assists with Monitoring and maintaining shop cleanliness and security. - Assists in maintaining high level of work quality for shop . - Performs Quality Assurance inspections; write and evaluate test procedures, suggest improvements. - Performs final test on finished units, confirming finished products meet specifications in Remanufacturing Quality Package and in the Technical Service Manuals.

Qualifications

HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience. - Technical certifications such as A+, Network+ are highly desired. - Advanced color certification Such as CMP. - Knowledge of PLC/Control software preferred. - Knowledge of digital workflows in a color environment desired.

Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine’s World’s Most Admired Companies in 2020. Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers. #CSA

Posting Tags

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