PRIMARY RESPONSIBILITIES: 

• Through constant customer contact, maintain accurate monitoring of performance, activity, applications, and competition of drilling tools.
• Technically supervise integrated multi-product solutions to clients.
• Analyze tool performance data and prepare and present customer presentations, performance summaries, and outstanding run reports.
• Oversee field analysis for failed tool investigation and coordinate with Sales and Service Quality Group to provide and present applicable incident report to the customer.
• Coordination between Drilling Solutions, Product Line engineering and reliability group.
• Provide BHA and Drill-String recommendations.
• Coordinate field operations support for drilling tools product line.
• Manage field testing of new products and help implementation of design improvements.
• Make recommendations to enhance existing products to drive reliability.
• Provide technical support for local service center.
• Implement procedures, best practices, and follow knowledge management processes.
• Integrate drilling dynamics data and surface data to optimize drilling tool performance.
• Promote the technical image of NOV in the local area through membership of industry groups, technical papers, and local publications.
• Obtain, recognize, and demonstrate relevant Core Competencies required for promotion to DSE-3

Qualifications:

• 4 Year Bachelor’s degree in engineering
• 2-8 Years Relevant oilfield experience

JOB REQUIREMENTS: 

• Position may or may not require travel
• Working hours to be identified by manager
• Able to communicate professionally with internal and external customers.
• Non-standard work hours, 24/7 contact/availability expectations for rig/operational support
• Comply with Global and Local QHSE policies.
• Behave in a professional and ethical manner in line with NOV corporate policies

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