JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Responsibilities:

• Ensure client satisfaction with site leadership team by providing a seamless interface of the client real estate organization and facilities through leadership, responsiveness and creativity that develops and maintains a positive relationship

• Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation.
• Assist with researching, analyzing and reporting budget variances.
• Helps support cost saving targets to contribute to exceed or achieve account savings goals.
• Assist Facility Manager with tactical planning for the facilities team goals and objectives.
• Assists with receiving and dispatching of work requests to technical staff, vendors, or other services providers.

• Resolves problems associated with all building services including janitorial, food service, coffee services, parking, vending, security, conference rooms, furniture as well as interior and exterior furnishings, fixtures and equipment.
• Provides support for meetings, as needed, and directed.
• Assists with the coordination and scheduling of maintenance activities.
• Provides facility specific assistance as needed or requested.
• Ensure delivery of committed services and overall satisfaction with JLL performance.

• Reads and understands the applicable Service Level Agreements, helps achieve the Key Performance Indicators and scores favorably on the client satisfaction surveys.
• Ensures appropriate follow up with customers.
• Seeks to continuously improve processes, systems and overall client satisfaction.
• Provides direction/information to vendors, facilities staff and service providers as required, to ensure excellent coordination/execution of work within client environment with minimal disruption, as needed.
• Ensures third party supplier orders are created and issued in a timely manner. Ensure completed work is recognized as completed in the financial systems and interact with suppliers on billing issues. Interact with Finance for month end and year end closes and finical reporting.

• Monitor and report to the Facility Manager on the facility operation, through both direct employees and third-party service providers, to ensure that all KPI’s and SLA’s are met or exceeded
• Answer all calls in a timely manner, according to protocol, and direct to requested departments and individuals.

• Greet and direct all visitors, accordingly, providing the necessary orientation to all visitors, employees, and contractors.
• Provide and manage security access badges for visitors and employees.
• Enter or process data, purchase orders, invoices, requests, or information, as required.
• Perform clerical or administrative duties, as needed, such as assisting with filing and database systems, attendance records and other related office support projects.
• Support the JLL Facilities Manager with administrative projects.
• Respond to client and general inquiries and escalate complex queries to the appropriate parties.
• Maintain a clean, organized, and safe workspace.
• Comply with all policies and procedures of JLL and its client.

Requirements

• High School Diploma or GED.
• Minimum 2 years’ experience as a receptionist, Administrator or in and office/business environment

• Associates Degree preferred, but not necessary

• Excellent customer service and relationship building skills
• Strong organizational, interpersonal and communication skills
• working knowledge of Microsoft Word, Excel, Power Point, Outlook, Mapping and database software including CMMS Programs
• Ability to establish priorities and meet deadlines

• Team player with motivated work ethic, and excellent interpersonal and organizational skills

Physical Requirements

• Must be able to hold and grip objects, bend, squat, kneel, climb, crawl, and reach overhead.

• Must be able to work in awkward positions that require a twist and turn of torso.
• Push and pull up to 50 pounds.
• Distinguish primary colors.
• Subject to periods of prolonged standing.
• Perform work on ladders, lifts, and scaffolding, including on roofs.
• This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. This role may also escort visitors and contractors to designated locations through out the facility.

Location:

–Phoenix, AZ

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.