Field Quality Manager – West

Faygo Beverages

Hayward, CA

The Regional Field Quality Manager is responsible for the management of field quality. This position reports to the Director of Quality Assurance and is an executive member of the Corporate Quality Assurance Staff.


  • Drive improvements to positively impact the achievement of Key Performance Indicators (KPI's), Manage Dashboards, and Scorecards relative to quality, cost and on-time delivery.
  • Build and reinforce quality acumen with the plants partnering deeply with the production and maintenance teams.
  • Support the recruiting and development of competent plant quality and manufacturing personnel in order to recommend promotions.
  • Through personal example, conduct actions ensuring highest standards of integrity, consistent with accepted, established standards.
  • Assist with quality programs to ensure a level that earns customer satisfaction.
  • Acquire, maintain and apply current professional knowledge and skills to the quality organization.
  • Serve as Assistant Recall Coordinator in the event a recall becomes necessary.
  • Follow-up on or answer consumer comments as requested or as necessary.
  • Represent the company during court trials, depositions, attorney reviews, and regulatory agency reviews.
  • Provide training to plant Quality management personnel or to other plant personnel as requested.
  • Monitor in plant quality programs, perform regular Quality and Sanitation audits and provide detailed reports to assure compliance with requirements of regulatory agencies, and Internal Quality and Sanitation standards. Provide technical or other assistance to the plants for the correction of deficiencies found.
  • Monitor plant quality records and provide summary reports to designated manufacturing personnel and the Director of Quality Assurance.
  • Assist with and provide technical assistance to plants on new products, packages or processes.
  • Assist with trouble shooting on quality related issues as necessary or requested.
  • Investigate reasons for substandard products and assist with determining how to prevent a recurrence.
  • Review, evaluate or recommend as requested or needed: Laboratory equipment, analytical methods, or sanitation procedures or equipment that are more accurate, easier to use or are more cost effective.
  • Interface with technical representatives of private label and contract pack accounts to assure compliance with their published standards.
  • Review plant results against published standards to assure that assigned values are achievable at the plant level.
  • Perform at least one (1) QFS audit per plant per year. Have the plant manager reply with written compliance with specific dates to complete each recommendation.
  • Set-up and monitor an active HACCP program at each plant with QC Supervisor.
  • Other duties as assigned by Supervisor.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • College Degree in business, supply chain management, logistics, engineering, food science or appropriate equivalent from an accredited university.
  • Minimum of 5 years hands-on work experience in a related industry. Carbonated soft drink industry preferred.
  • Strong computer skills, including Microsoft business applications and various reporting software.
  • Strong project management, business writing and reporting skills.
  • Exceptional interpersonal and verbal communication skills.
  • Must be 18 years or older.
  • Favorable background and drug screen.
  • Ability and willingness to work a flexible Full Time schedule that may include weekends and holidays.




Shasta Beverages, Inc. provides equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, genetics, gender identity, disabled veterans or sexual orientation.