Field Service Representative

Stiles Machinery, Inc.

Olympia, WA

Job Details

As a Field Service Representative, you’ll travel to different customer sites to assist with our machinery and equipment—whether installing, troubleshooting, educating, or providing maintenance.


What you’ll do:

  • Perform installation, start-up services, and operation instruction on all equipment represented by the company.
  • Provide prompt follow-up reports on work performed, problems encountered, and customer concerns.
  • Recommend improvements pertaining to the operation and reliability of our products, when appropriate.
  • Form positive relationships with customers and their employees and serve as adjunct support in resolving equipment problems through recommendations and troubleshooting.
  • Assist in training customers and other Field Service Representatives in the use, operation, adjustments, and proper maintenance procedures for our equipment.
  • Maintain demo equipment and ensure proper operation; assist in customer presentation and demonstration, as needed.
  • Learn the latest installation/maintenance procedures and techniques while assisting vendor technicians and other installers.


What you can expect:

  • Competitive pay with incremental sign-on bonuses
  • Attractive benefits package with health, dental, vision, and life insurance, plus PTO and retirement options
  • Opportunities for on-the-job training, advancement, and earned accreditations
  • An average of four days of regional travel, with overtime and mileage reimbursement.


What you need:

  • Valid driver’s license
  • Flexible schedule with ability to travel regularly
  • Two years of electronic technical school or equivalent experience, or willingness to learn
  • Associates Degree preferred
  • Completion of Field Service training program or prior experience in N/C or P/C service/maintenance or maintenance/operation experience


If you are currently an employee of a Stiles Machinery customer or dealer, we need written approval from senior management of your current employer before continuing the application process

Starting Base Salary: $42,000-$65,000 plus OT