Field Service Technician (100% Travel)

Dematic Corp.

Grand Rapids, MI

Dematic Corporation is now hiring for a Regional Field Service Technician. Under the direction of the Field Service Manager, this position provides service and repair as well as service and maintenance training for installed Dematic systems and equipment. As the Dematic representative in the Customer's facility, this position has a heavy responsibility for maintaining customer goodwill toward Dematic. Primary objective is to ensure that Dematic systems have the greatest availability possible for Customer use and to ensure that Customers are satisfied with their Dematic system and equipment. This role can be based anywhere throughout North America, preferably by nearby airport for travel.
What we offer:
  • Career Development

  • Competitive Compensation and Benefits

  • Pay Transparency

  • Global Opportunities

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $38,000 to $86,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will Do In This Role:

  • Participates in semi-complex equipment trial runs, investigative tests, repairs and overhauls.

  • Participates in training customers on semi-complex products and services.

  • Performs semi-complex maintenance on tools, test equipment, etc., and maintains documents of all inspections, maintenance and repair work, and failures.

  • Participates in responding to semi-complex service calls.

  • Participates in the assessment of semi-complex product/equipment performance based on field support data and recommends modifications or improvements.

  • Performs semi-complex work within technical or paraprofessional area.

  • Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.

  • Refers complex, unusual problems to others.

What We Are Looking For:

  • Trade school graduate or two year Associates degree in a mechanical, electrical, or mechanical technician program. Bachelors degree in Engineering preferred.

  • Two years (minimum) experience in troubleshooting electromechanical and/or mechanical equipment. Successful candidate must have some working experience with material handling equipment. Service experience with

  • Automatic Guided Vehicles (AGV), Automated Storage and Retrieval Systems (AS/RS), or conveyors is highly prized.

  • Must be willing to travel on short notice and spend more than 80% of the time traveling. May be continuously away from home for as long as a month (offer travel expenses).

  • Must be willing to be available during off hours and travel accordingly.

  • Willingness to work weekends, holidays, and off shifts.

  • Must be able to act calmly in stressful situations.

  • Must be able to write concise, clear, and complete trip reports in the time frame required according to Dematic procedures.

  • Must have knowledge in the use of personal computers for word processing, data base functions and communications.

  • Understanding personal computer hardware setup and software configuration required.

  • Working experience with troubleshooting Programable Logistic Controllers (PLC) is required.

Some positions in the U.S. may require vaccination against COVID-19. Where legally permitted or required, offers for such roles are contingent on the candidate providing proof of full vaccination against Covid 19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine). Candidates with medical issues or religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.