Field Service Technician – 90% travel

Compass Engineering

Ravenna, OH

Compass Engineering Field Service Technician

As a Service Engineer, you will provide critical onsite support to customers, and maintain their instrumentation in a wide range of fast-paced facilities. This position requires time management, communication skills, strong troubleshooting skills and the ability to work independently


in a high demand environment. 


  • Always represents the company in a professional manner with integrity, while providing outstanding customer service that aligns with Compass Engineering’s vision and values.

  • Represents the company by serving as the direct customer contact on-site and responsible for the equipment on assigned projects, ensuring customer satisfaction by proper execution of preventive maintenance, modifications, diagnosing, and repairing equipment at customers’ location.

  • Responsible for submitting accurate field service reports, expense reports, and other necessary paperwork.

  • Must recognize and comply with Health, Safety and Environmental rules and policies that are applicable to each location. 

  • Strong troubleshooting and mechanical skills to provide on-site and phone support for customers, field service engineers and other service team members.

  • Must be a self-starter and able to perform assigned tasks efficiently with no supervision.

  • Must be able to read, interpret and understand manufacturers’ equipment technical


  • Ability to read and understand electrical and pneumatic schematics. 

  • The ability to communicate technical concepts and troubleshooting instructions via telephone and/or in writing.

  • Must have computer knowledge and competency in MS Word, Excel, and Outlook as well as various OEM instrument software packages.


  • Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations.

  • May frequently lift and/or move up to 50 pounds and occasionally lift and/or move heavier pieces of equipment with support equipment and/or assistance.

  • Specific vision abilities required by this job include close vision and color vision.

  • Initial training locations and base locations in a commutable distance from Overland Park KS, Ravenna, OH, Santa Clara CA, Toledo OH, Baytown TX, & Canyon Lake TX, Saint Joseph, MI

  • Up to 90% Travel.

Position type: Full-time

Veterans are encouraged to apply.

You should be proficient in:

  • PLC Troubleshooting Skills
  • Creating Preventive Maintenance Plans
  • Electrical Troubleshooting Skills
  • Mechanical Troubleshooting Skills
  • Troubleshooting Industrial Automation Equipment