Fire Service Coordinator Ld

Johnson Controls

Hauppauge, NY

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

Competitive salary

Paid vacation/holidays/sick time -Union leave out vacation and sick

Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

Extensive product and on the job/cross training opportunities With outstanding internal resources

Encouraging and collaborative team environment

Dedication to safety through our Zero Harm policy

Company vehicle, Tools and Equipment to complete all jobs

Providing Scheduling and management support

JCI Employee discount programs (The Loop by Perk Spot)

Check us Out: A Day in the Life of the Building of the Future

What you will do

The qualified candidate will be integral in the continued success and growth of the district's service department possess high energy level, strong administrative skills with emphasis on organizational abilities, interpersonal communications, and customer service skills. Must have attention to detail and excellent communication skills are required. Candidate will perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign, and close customer requests for technical service support and life safety systems inspections. Responsible for processing billing invoices.

How you will do it

Contact customer to communicate status changes

Expertly field customer complaints and attempt to resolve, involving supervisor when necessary

Validate and perform invoicing transactions for service calls in Oracle based computer systems daily

What we look for


High School diploma or equivalent certification required

2 years administrative experience

Experience in Fire and Security or other major industries a plus

Strong PC literacy, proficiency in Microsoft Outlook, Word, Excel, or PowerPoint

Excellent verbal and written communication skills

A strong work ethic and ability to communicate effectively with upper management

Ability to navigate through matrix organization and multi-task, problem-solve, and adapt to change in a fast-paced dynamic environment

Customer service mindset and high interpersonal savvy and approachable

Consistent pleasant and professional demeanor toward all levels of team members

Ability to complete assigned tasks with a minimum of guidance and oversight

Ability to prioritize multiple tasks

Must be able pass a pre-employment background and drug-screening


Scheduling experience

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.