Fire Service Supervisor
What will you do
This position is responsible for providing vision, leadership and direction for the service and/or installation business in the local office. Responsibilities include supervising technicians, developing business strategies, and implementing action plans to meet the districts objectives and drive profitable growth of the business, including embracing the company programs, identification of life safety deficiencies and recommendations.
How you will do it
Revenue responsibility- Including implementing plans, programs and processes designed to meet and exceed corporate goals and objectives as well as maximizing market potential of the service business including new bookings (sales), revenue and profitability.
Customer Satisfaction: Responsible for maintaining effective customer communications along with building solid customer relationships from initial contact through order acquisition, delivery, installation and service. Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations.
Productivity Improvement: Responsible for setting fair and manageable territories for technicians. Ensure that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives utilizing management tools and practices. Also responsible to be proficient at, perform as required and instruct/train all new and existing clerical and dispatch personnel in all specific job procedures including our CRM system.
Safety Compliance: Ensure that all employees comply with corporate safety programs. Responsible to ensure that employee safety training id through, complete and up-to-date. Identify safety issues and hazards and notify corporate safety office of those conditions that require corrective action.
What we look for
Demonstrate supervisory/leadership abilities to include training, team building, presentation and negotiation skills, district administration and effective interaction with customers.
Associate Degree or equivalent experience.
Minimum of 5-10 years’ experience in a supervisory position.
Available for local/regional travel, which may include nights and weekends to accommodate customer's schedule.
NICET or other related Certifications
What you will get
Comprehensive benefits package including 401K, medical, dental, vision paid holidays and 15 days of vacation first year
Extensive product and sales training with outstanding resources
Encouraging and collaborative team environment
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.