Head of Facilities Operations and Security, Americas

ResMed Corp.

Moreno Valley, CA

The Operations team partners closely with ResMed’s five business leaders to understand their needs then providing a variety of products and services to help them meet those needs including Customer and Technical Services, Global Quality Assurance and Regulatory Affairs, Supply Chain, manufacturing, logistics and distribution. Focused on enabling new product introduction and operating excellence, our team strives to improve time to market for new products and services, improve efficiencies in our cross-functional processes, and improve our supply chain through digitization and automation to increase value add to our customers.

At ResMed, we work hard to deliver great benefits designed around what’s important to you. ResMed offers competitive wages and supports personal development. We offer $5,250 tuition reimbursement every year with no lifetime cap! Enjoy 14 paid holidays and a generous paid time off program where you can work your way up to 6 weeks per year. Our team members are also eligible for paid parental leave, medical, dental, vision, and disability benefits, the ability to participate in our Employee Stock Purchase Plan, and a generous 401K match.

The values of belonging and inclusion are what drive ResMed’s practice and people globally. By joining us, you will be part of a large community that values all differences and you will have the chance to participate in any inclusion-building programs available. If you would like to learn more about our culture, click here https://careers.resmed.com/we-are-resmed/belonging-inclusion-and-diversity/.

Job Description Summary

The primary role of Head of Facilities Operations and Security, Americas you will be responsible for the day-to-day operations of ResMed’s Corporate office in San Diego and multiple distribution operations, manufacturing and office locations throughout the Americas and Canada. The Head of Facilities Operations and Security, under the direction of the VP of Commercial Operations, is responsible for planning, communication, facilitation, oversight and coordination of the preventive maintenance, repairs, improvements, renovation, new construction and presentation of all buildings and grounds. The role will be based in Moreno Valley, California or Atlanta, Georgia and will include some travel. The position will help ensure overall availability and reliability to meet or exceed defined service levels. Qualified candidates must also have experience functioning in a large-scale operations environment and have demonstrated and displayed ability to think outside of the box. This skill is essential, as the candidate will assist with aligning with internal stakeholders on larger objectives of other business and peer organizations. The candidate of this team will play a role with growing the team to a standard of operational excellence and performance while keeping the operating costs of the facilities at a minimum.

This role leads the facilities operations function for the Americas. The role is responsible for:

  • Manages the daily operations of assigned facilities and programs including staff, contractors, and vendors.

  • Development of a strategic plan, in a close cooperation with real estate planning, that ensures support for growth of the ResMed business verticals.

  • Administers, plans, and directs service contracts such as landscaping, custodial, plumbing, electrical, mechanical, pest control, generators, fire, life safety, and work order management systems.

  • Manages inventory, including periodic facilities and PMP (Powered Moving Plant) equipment condition assessments. Transfers deficiencies that are not within facilities operations staffing capabilities to the facilities management staff for contracted support.

  • Managing daily facilities operations, including but not limited to security, cleaning, and maintenance


  • Development of a Facilities Strategic Plan for ResMed Americas which is very closely aligned to the Real Estate Strategic Plan

  • Designing and planning facilities layouts in conjunction with the business verticals and in alignment with Company brand guidelines.

  • Development of Disaster Recovery and Business Continuity plans for all sites, as well as working with site leaders to operationalize those plans.

  • Creating and managing the facilities Operations budget and reporting monthly on performance to or deviations from the budget.

  • Responsible for organizational structure, content of jobs and establishment of culture and performance standards, including the development and implementation of metrics to ensure optimal efficiencies.

  • Participates in short- and long-term budget development, identifies facility operation area expenses, and equipment needs for operations.

  • Leads efforts to ensure contracted services scopes of work are up to date. Report and address deficiencies to the facilities management group throughout the Americas for appropriate action.

  • Ensure proactive involvement in, accountability for and demonstrated commitment to workplace safety, incident management and understanding of current laws and Company policies regarding workplace safety.

  • Overseeing and managing contractors working on-site at ResMed facilities.

  • Develops and coordinates written proposals and other purchasing service contract agreement specifications for the maintenance support requirements.

  • Ensuring compliance with all applicable regulations and laws.

  • Preparing and presenting employee security awareness and safety programs involving crime prevention, safety, and ethical conduct and security awareness topics

  • Develop and maintain security plans and best practices for all system facilities and associates.

  • Pro-active approach to deterring possible security breaches by using the latest state of the art video surveillance equipment, access control, screening technology, and consistent physical tours and inspections of the building interior and exterior premises.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Professional traits that are not unique to this position, but necessary for success at ResMed:

  • Degree in Facilities Management, Engineering, or Property Management, or a minimum of 10 years’ experience.

  • Strong verbal and written communication skills

  • Strong Microsoft Office skills (Word, Excel, Access)

  • Ability to communicate with senior leaders

  • Ability to maintain SLAs through the implementation of proactive issue detection and reporting tools

  • Ability to follow and complete support procedures, system documentation, and issue tracking entries

  • Strong customer focus approach and perspective

  • Exhibit excellent judgment

  • High standards - never satisfied with the status quo

  • Able to dive deep and never out of touch with the details of the business or the technology

  • Strive for innovation and simplification

  • Strong results orientation and able to think big

  • A strong desire to work in a dynamic environment

  • Root cause analysis and complex problem-solving skills

  • Able to translate business requirements into technical specifications

  • Have a personal emphasis toward highly available and scalable solutions

  • Self-starter

  • Shows good judgment and instincts in decision making

  • Ability to prioritize in a complex environment


Advanced level Microsoft Office experience, familiarity with facilities management systems


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk, sit, reach with hands and arms, climb, or balance, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Travel required: Approximately 35% travel required.

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is:

$161,000.00 - $241,000.00


Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!