As of August 24, 2021, AmerisourceBergen requires all U.S. team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a disability/medical reason or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.

What we are really looking for is a dynamic relationship builder who has a passion for data analytics in a healthcare setting to support a leading academic medical center located onsite in Hershey, PA.

Candidate will be onsite Penn State Health Milton S. Hershey Medical Center but may need to travel as needed to:

Hampden Medical Center

Holy Spirit Medical Center

Lancaster Medical Center

Milton S. Hershey Medical Center

St. Joseph Medical Center

• Develops and sustain long-term customer relationships while engaging customers at all levels, include senior levels of the customers organization to drive optimal experience.

• Understands customer-specific nuances and ensures internal teams have knowledge needed to drive alignment between the customer and internal AB stakeholders to effectively service the customer.

• Provides onsite customer support, acts as a liaison, and point of escalation for health system in working collaboratively with AmerisourceBergen. (e.g., onboarding/offboarding, conversion activities, and process/policy/technology changes).

• Serves as the on-site subject matter expert (SME) for AmerisourceBergen Ordering platforms and associated report generation and interpretation. Responsible for discussing new enhancements and functionality that will benefit the customer.

• Partners appropriately with external client representatives and internal AmerisourceBergen support to ensure business goals are aligned and tracked.

• Meets with Client stakeholders to establish mutually agreed upon timelines for reporting, metrics and progress updates.

• Participates in regularly required service compliance training. Completes all training on time.

• Delivers regular updates to Client on resolved issues and status of critical backordered items. Reviews AmerisourceBergen purchasing reports as well as pharmacy system reports for opportunities and summarizes into concise data for review by Client and AmerisourceBergen leadership.

• Participates in projects focused on Client saving initiatives such as GPO, contract optimization, and/or inventory optimization. Discuss AmerisourceBergen clinical solutions to client where applicable.

• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate initiatives/milestones

• Performs related duties as assigned

Responsible for managing the following metrics for the client:

• Allocation tracking reports

• Backorder reports

• Contract compliance reports

• Generic conversion opportunity reports

• 340B savings reports (where applicable)

• Quarterly business review

• Savings opportunity reports

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Any project management, data analytics or general medical experience

• Bachelor’s degree program or equivalent combination of experience and education

• Pharmacy Technician Certification is a plus

• Pharmaceutical purchasing experience is a plus

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

1. Strong verbal and written communication, strategic planning, and project management skills

2. Ability to communicate effectively both orally and in writing; able to present information professionally and effectively to customers, associates, and management.

3. Strong customer service skills

4. Analytical and process-oriented mindset

5. Comfortable working across multiple departments in a deadline-driven environment

6. Strong time management skills; ability to schedule customer appointments in advance

7. Good understanding of specific business segment

8. Good understanding of AmerisourceBergen Solutions support network, able to understand who can best resolve issues

9. Up-to-date knowledge of spreadsheet and presentation software and equipment

#LI-MA1

What AmerisourceBergen offers

We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.

Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit https://www.virtualfairhub.com/amerisourcebergen.

Schedule

Full time

Affiliated Companies

Affiliated Companies: Value Apothecaries Inc

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@amerisourcebergen.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned